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2020 Year-End Results: Tideworks Technology

2020 was unique in many ways, but one aspect that remained constant was the level of uncertainty facing nearly every aspect of life. The impacts of this past year’s events will affect how individuals and business leaders approach planning and decision making for years to come.

The global pandemic touched nearly every industry and the commercial shipping sector was no exception. Like many companies, our long-term client, Tideworks Technology (Tideworks) had to reassess strategies in place and adjust plans to ensure the team could continue providing terminal operators with the solutions they need to keep the supply chain moving.

In 2020, Tideworks rolled out a new terminal operating system (TOS) solution, Mainsail 10, and worked with customers around the world to begin deployment of the marine solution. As a cloud-capable tool, Mainsail 10 provides terminal operators with real-time access to and management of data to improve decision making and increase the flow of cargo through the terminal, while also reducing costs. Uptime is always critical at the terminal, but the pressures to maximize vessel capacity and productivity at the terminal, made a solution that offers increased efficiency even more of a necessity.

One way the company helped enable efficiency and agility for its customers when rolling out the new Mainsail 10, was through remote deployments and trainings of the solution. Tideworks made the necessary investments to provide customers with the same level of support and service they would receive if the team were on the ground at the terminal. A couple notable remote go-lives of Mainsail 10 were the deployments at Manzanillo International Terminal (MIT) in Panama and at TOTE’s Jacksonville terminal.

In addition to the launch of Mainsail 10 in 2020, Tideworks announced its joint venture with Brenock Technology (Brenock), a provider of software applications and consulting services for multiple industries, including the cruise sector. Tideworks also continued the expansion of its intermodal presence following the launch of its new Intermodal Division – announced in 2019, with the announcement of Genesee & Wyoming selecting the company as its intermodal solutions provider for its UK rail and container terminal network. 

Throughout the year, we had the opportunity to announce these exciting milestones and more. As a result of media outreach on behalf of Tideworks, we secured 77 articles in 2020, a 54-percent increase from 2019. Below is a snapshot of the coverage secured in 2020.

 

Q1 2020 – Intermodal expansion

 

Q2 2020 – Supporting industry growth 

 

Q3 2020 – Rolling out Mainsail 10

 

Q4 2020 – Navigating remote go-lives and increasing crew engagement

 

In 2021, we are excited to drive awareness around Tideworks’ continued momentum and the role they are playing to improve productivity in the supply chain.