Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
Our client, Spaceflight Industries, recently announced that it has purchased an Electron rocket from New Zealand-based Rocket Lab. Spaceflight, the launch service and mission management arm of Spaceflight Industries, built its business on the concept of ridesharing. Rideshare consists of procuring available capacity on existing launches and assisting satellite providers in securing the excess capacity for a fraction of the cost.
After seeing a large demand for access to space from smallsat providers, Spaceflight looked for innovative choices to offer routine, low-cost options for payloads to reach orbit. The result was dedicated rideshare launches. The recent purchase of the Electron rocket is the second rocket that Spaceflight purchased, the first being a SpaceX Falcon 9 in the fall of 2015.
Spaceflight’s dedicated rideshare service is a unique method to reach space that stands to make a large impact on the smallsat industry by removing many of the hurdles that satellites providers face when attempting to access space. So when distributing this news, it was critical that it demonstrate the expansion of the service. When getting the news to reporters, Communiqué made a point to highlight the positive response the first mission received and offered supporting facts to support the statement. For example, the first dedicated rideshare mission is at 90 percent capacity. We also chose to highlight how this launch would service a unique group of satellite developers looking to reach 45 to 60 degrees on orbit.
The response to the news was very positive and many of the space industry journalists, as well as several technology and local publications, covered the news. Below is a list of the coverage Spaceflight secured from this announcement.
- Gaining Even More Rideshare Launch Frequencies… Spaceflight Purchases a Rocket Lab Electron—SatNews, 5/17/17
- Spaceflight Purchases Electron Rocket from Rocket Lab—Via Satellite, 5/17/17
- Spaceflight buys Rocket Lab Electron launch for a small satellite sampler—GeekWire, 5/17/17
- Rocket Lab Readies First flight of Electron Booster—Leonard David Blog, 5/17/17
- Spaceflight Purchases an Electron Rocket from Rocket Lab—Parabolic Arc, 5/17/17
- Spaceflight Purchases an Electron Rocket from Rocket Lab for More Frequent, Affordable Rideshare to Space—SpaceRef, 5/17/17
- Spaceflight purchases Electron launch for medium-inclination payloads—SpaceNews, 5/18/17
- Spaceflight Purchases Electron Launch from Rocket Lab—Space.com, 5/18/17
- Spaceflight buys Electron Rocket from Rocket Lab—Space Daily, 5/18/17
- Rocket Lab signs up new customer as launch window gets closer—Hawke’s Bay Today, 5/18/17
- Electron counting down—The Gisborne Herald, 5/18/17
- Spaceflight Industries Purchases Dedicated Electron Rocket—Spaceflight Insider, 5/19/17
- Rocket Lab to provide Electron launch vehicle for new Spaceflight mission—Aerospace-Technology.com, 5/19/17
- Week in Review: Remembering the Seattle of Chris Cornell and Grunge—Xconomy, 5/19/17
- Rocket Lab Launches Its First Rocket Into Space—Forbes, 5/25/17
Once again, CareerCast has put out its Most Stressful Jobs list and its Worst Jobs list, and the rankings continue to be grim for those of us employed as PR executives and journalists.
Newspaper reporters and broadcasters ranked no. 1 on the Worst Jobs of 2017 list (so, congrats?), which is based on criteria such as income, outlook, environmental factors, stress and physical demands. Surprisingly, reporters outranked jobs that included enlisted military personnel, pest control workers and firefighters when it came to having the worst jobs.
“Both of these industries [broadcasting and newspapers] have felt the years-long squeeze of diminishing job prospects, due to declining advertising revenue that has impacted the newspaper, radio and television industries,” said Kyle Kensing, online content editor for CareerCast.
Then there are the PR executives who are consistently ranked on the Most Stressful Jobs list because we tend to manage crises in the public eye and under extreme deadlines or pressure.
There are countless stress management tips I could offer, but thriving (not just surviving) in a stressful field like PR or journalism requires more than just attention to work-life balance, or a positive attitude. It requires a keen and realistic sense of perspective about your role as a team member, a manager, and a strategic advisor to your clients.
For example, below are some do’s and don’ts about keeping perspective in PR (and many of the other stressful jobs identified by CareerCast):
Do accept that you can’t control everything.
There are so many factors outside of our control that make PR stressful. The reality is that you can’t plan for every scenario. Competitors scoop your big story. Reporters choose not to include your client in an article. Your CEO goes off-message – way off message – in an interview. Your much-anticipated product launch falls short of expectations.
The good news is that you can – and should – plan ahead. Have a plan in place both for major campaigns and for worst-case crisis scenarios, and make sure that the key stakeholders have reviewed and signed off on them. Have messaging and talking points available for a variety of situations “just in case.” And go in knowing that, in a crisis or stressful situation, there are going to be areas you can’t control.
Do realize that you can’t do everything all at once.
In a stressful situation – whether it’s a full-blown crisis or just a giant stack of deadlines – break down your tasks into smaller, manageable pieces. If your head is spinning and you’re not sure where to begin, prioritize your tasks and set deadlines accordingly. What can you do by the end of the day, or by noon today, or in the next hour, or in the next 15 minutes? Each interval makes it more time-sensitive and also limits what can be accomplished in each block of time.
Don’t lose sight of the big picture.
Especially for PR executives, where our main role is one of a strategic advisor around communications, stop and consider whether your actions – both immediate and long-term – align with the overall business goals and objectives for your client or company. It’s easy to lose sight of the bigger picture in the effort to diffuse a crisis or tense situation. Make sure that messaging, strategies and tactics all support the broader objectives, and whether those broader objectives need to be updated from time-to-time.
Don’t forget that, while PR is often not life or death, it can be in a crisis
This one I hear (and say) a lot, and it’s a good reminder that, unlike other jobs on the Most Stressful list (enlisted military personnel, firefighters, police officers, etc.), for the most part with PR, there aren’t actual lives at stake. As an important side note: This isn’t always true for reporters and broadcasters, by the way, and 115 journalists did lose their lives doing their jobs in 2016.
The key here is that while the majority of PR executives (knock on wood) may not have to manage a massive crisis scenario, there clearly are situations where people have died, been severely injured, or have had their livelihoods impacted unexpectedly.
A true PR crisis can cost a company billions of dollars or disrupt an entire industry. This isn’t meant to scare off PR executives necessarily, but it should emphasize the importance of advanced planning, acting as a strategic advisor, managing deadlines efficiently and keeping a healthy perspective day-to-day.
What other “Do’s and Don’t’s” would you share to help PR executives and journalists manage their stressful jobs? Do you agree that a newspaper reporter deserves the no. 1 Worst Job of 2017? Tell us why or why not in the comments below!
When it comes to communicating company news, we routinely turn to the strategy of drafting a press release and planning its distribution. Make no mistake, issuing a press release is a valuable way to help companies spread its key messages, raise awareness around updates and further establish itself as an industry leader.
However, what happens when you can’t or would prefer not to issue a release? Maybe you’re running into external roadblocks, struggling to secure internal approvals, faced with financial restrictions, or perhaps your announcement just doesn’t feel press release-worthy. Where do you turn to then?
For new or small start-ups, issuing press releases can be a big investment and not always the best way to go. Even larger and more established companies face the dilemma of whether or not to issue a press release when they are dealing with multiple shareholders or sensitive information.
If you end up at this fork in the road, it’s important to have a few go-to strategies in your back pocket.
Consider executing one of these four communication tactics next time you’re unsure about issuing a release. You may find that you can still secure the benefits associated with distributing a press release, while also communicating with your target audiences and building SEO.
- Offer the news as an exclusive. Offering the news as an exclusive provides the company and a news outlet with a handful of benefits. For example, the company controls the topic and placement, and the reporter has first right-of-refusal and can cover the news before his or her competitors. Before reaching out to your top target, you’ll need to craft the announcement into a timely and compelling story pitch.
- Design the announcement into a webinar. Webinars are a cost-effective way to promote products, expand professional networks and build thought leadership. Similar to a conference or trade show, a webinar allows your company or an executive to present on a specific topic, without the expense of traveling. Once the webinar is complete, you can post it on social media channels, mail it to your customers and share it with relevant media targets.
- Share the news in a weekly newsletter. Depending on the subject of the news and if your company has a strong e-newsletter, selecting this strategy can be a great tool to announce new hires and recent product announcements to your existing customers and current newsletter subscribers. Keep in mind this strategy would eliminate targeting media as a priority.
- Create a case study. Weaving a new partnership or company milestone into a customer case study is a great way to highlight a successful product offering or solution implementation. Ownership of the development of the case study will allow you control the key messages and overall sentiment. Because case studies traditionally demonstrate a company’s proficiencies, they are also a great tool to attract and engage potential clients. Once the case study is completed, you can either share it with your customers and social media following, or offer it to a publication to cover as an exclusive before publishing it to your website.
Before deciding to draft a press release or selecting one of the strategies above, it’s important to review your news with a critical eye and to determine your objective, target audience and desired results. If you’re still stuck at the fork in the road, check out these other blog posts: Writing the Winning Press Release and How to Drive Meaningful Coverage Without Hard News.
Starting a new PR engagement is exciting. The hours you put into winning the business and developing a strategy you’re confident will meet your client’s needs have paid off and you’re ready to start executing.
But before you start hammering out the press list and crafting messaging, there’s just one tiny detail casting an elephant-shaped shadow you should address – your client’s “ex.” Sorry to break it to you, but unless you’re working with a startup, odds are you’re not your client’s first PR firm. Clearly there were some issues or they wouldn’t be the newest addition to your roster, right? While you don’t need all the salacious details (although you have to admit you’re dying to hear them), you should at least have a high-level overview of previous partnerships. Here are some tips on what to ask and how to exorcise any lingering doubts.
1) Ask what went wrong
This is an obvious first step to understanding what the pain points were in the last partnership and more importantly, how to avoid them. During the initial conversation, it’s completely fair and within reason to ask potential new clients why they’re looking for a new PR firm. The clients’ explanation will also reveal a great deal about them. If their complaints sound unreasonable or petty, you may want to steer clear of working with them. I always appreciate when clients can provide specific instances and admit their own shortcomings. For example, I spoke to a marketing manager who cited a firm’s lack of follow-up on activities as a reason they parted ways. However, he noted that he also could have done a better job of providing information and communicating.
2) Find out their strengths
After you’ve learned about the missteps, ask what the firm did right. What were the big wins? Did they constantly flag newsjacking opportunities or provide stellar crisis support? You’ll quickly discover if your agency can produce similar results and gain insight into what the client values. You can use this feedback as motivation to find ways to improve as well. Maybe it’s building out activity reports by adding a quarter-by-quarter analysis or inserting detailed graphs that allow executives to easily see the ROI of their investment.
3) Follow through
For those who have had less than positive experiences with former PR teams, it’s important to establish a foundation of trust early on with these individuals. Simply put, say what you mean and do what you say. Clients need to know they can depend on you for candid counsel and to complete tasks on time. By consistently delivering high-quality work and following through on activities, you’ll be able to earn the confidence and respect of your contact.
4) Be patient
Remember that strong partnerships don’t happen overnight. It can take months or even years to be viewed as an irreplaceable extension of the communication team, rather than just the hired help. Try not to get frustrated or let your impatience show if a client is slow to come around; instead, focus on what you can do to demonstrate your steadfast commitment to the business.
Exhuming the ghosts of PR firms past can help put to rest any concerns a new client may have and pave the way for a fresh start. Discussing both the highs and lows will ensure mistakes aren’t repeated and successes are defined. As with any bad breakup, be prepared to show how you’re different (and better) and invest the time in the relationship.
It has been a long-standing tradition for major brands and companies to avoid commenting on major social and political issues to avoid alienating their customer base. But times are changing. In today’s volatile political climate, there has been a push for brands to take a stand. From LGBT rights to immigration, social justice issues are front and center, and how a company reacts to new legislation can have a substantial impact on its brand image. As an increasing number of companies begin to openly take a stance on controversial topics, it is becoming apparent that staying silent on issues can be just as dangerous as speaking up.
Over the last year there have been a number of companies that have failed to meet customer expectations on social issues. One that stands out is Uber, whose reaction to Trump’s immigration ban caused a huge number of customers to delete the app and switch to Lyft. However, this loss of customer base didn’t happen because Uber took a definitive stance for or against the executive order, but it happened because they failed to take a stance at all. In the midst of influential brands like Lyft, Ford and Netflix speaking out openly against the order, some even calling it un-American, Uber’s CEO remained relatively quiet simply stating that he would bring up the issue at President Trump’s business advisory group meeting.
For a company that has labeled itself as progressive and bold, its silence turned a lot of customers to its competitor. In an attempt to repair the damage, Uber made a statement calling the order unjust, but it was too little too late. Uber illustrated just how dangerous inaction can be in a world that is striving for social justice.
In many instances, big brands taking a stand on social issues have had a positive impact on social change. Brands are becoming increasingly aware of how much influence they can have, and that they have the power to make a real difference. We witnessed this last year when North Carolina passed a law that would allow discrimination against the LGBT community in public accommodations and housing. Multiple companies rose up in opposition including the NBA, PayPal and Google. The NBA went so far as to move the NBA All-Star game from Charlotte to New Orleans in opposition to the law.
Many see this sort of political activism as a good thing, and while the bill in North Carolina passed, politicians and social activists are already working on a repeal due to the repercussions. This goes to show how companies’ stances can impact state and local government legislation,, which can be just as important as national regulations.
Choosing a side can have consequences. In such a politically charged climate, no matter what stance you choose, there is the potential for opposition. However, recent research has shown that the majority of people feel that not taking a stance is worse. A national survey found that 78 percent of adults across multiple political positions believe that companies should take action on political issues. This is a huge shift from past beliefs that business and politics should remain separate. Stakeholders and consumers are continuously pressuring CEOs to speak out on issues and to communicate where their company stands.
Keeping a company’s political stance in line with its core values is also important. If a company champions ingenuity and inclusion, and then declares that they are not going to support environmental regulation, it will create confusion about what the company truly stands for. It is easier to create a narrative that makes sense if the issue hits close to home for your brand. For example, many tech companies were openly opposed to Trump’s executive travel-ban because they recruit a lot of talent from the countries that were being affected, making the issue extremely personal to the current employees.
It would be difficult to take a stance on every single social issue that will arise, but it is important to speak out on topics that are important to you and your brand. Inaction now is no longer an option, and it shouldn’t be. The power that brands have as a social-change driver should not be downplayed, as it could have a lasting positive impact on society. For the foreseeable future, companies will continue to speak out on controversial issues and – hopefully – change the world for the better.
Due to demand from professors internationally, we recently agreed to have our book “Strategic Public Relations: 10 Principles to Harness the Power of PR” published via Kortext’s digital platform. Kortext serves more than 40 university partners across Europe, the United Kingdom, the Middle East and Africa.
Through this agreement professors can now easily access “Strategic Public Relations: 10 Principles to Harness the Power of PR” and utilize our book as a text for courses. This allows students to learn the value of managing corporate and personal reputations, as well as how to use public relations as a strategic component within their marketing mix. Using real-life examples, the book demonstrates that taking a strategic approach to communications does not have to be a difficult or expensive process.
“Strategic Public Relations” is already being used as a text in a number of universities in the U.S. both as a physical text and e-book. We are thrilled to make it easier for professors internationally to discover our book and for more students to learn how to effectively harness the power of PR!
Read the full press release here.