Insights for Leaders Navigating
Visibility, Credibility, and Growth.

From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.

Tips to Maximize Value and Support at In-person Client Events

In a recent blog post, I outlined tips to prepare for in-person client events. These tips included aligning expectations and planning logistics in advance, reviewing health and safety guidelines, packing accordingly, and establishing a channel for real-time communication.

These tips came in handy while on-site at Acumatica Summit in Las Vegas. I also learned additional lessons at the event, which will be useful in the future. My four tips below focus on takeaways and learnings for supporting in-person client events.

Be Proactive

My biggest takeaway from supporting Acumatica Summit in person is to be proactive. Look for what needs to be done and do it. If you’re not sure what to do or directions are vague, take the initiative to find answers and add value. Remember: The client is paying for your time, and you are an extension of their on-site team. Regularly ask yourself if what you’re doing is adding value and consider additional ways you can maximize your contribution.

Here are a few ideas to help you be proactive if you’re unsure where to start:

  • Introduce yourself: With work being largely remote the past three years, there may be several people you’ve only met virtually. If you see a familiar face, go out of your way to make the connection and build relationships.
  • Confirm upcoming meetings: Send reminders to participants and ensure meeting rooms are available. If a reporter or analyst is leaving the event soon, reach out to thank them for their time and participation and determine whether they have everything they need.
  • Take notes: Write down what you learned during the keynote addresses, breakout sessions or other meetings while it’s fresh in your mind. These might be key company messages, questions from reporters or analysts, product updates or ideas for future PR campaigns.
  • Think ahead: Brainstorm questions or action items you think might result from the event. Are there presentation materials reporters or analysts might ask to receive? If so, outline a recommended process for file sharing to your client.

Be Present, Attentive and Accessible

Stay present and be an active participant at the event. Take notes during meetings, track action items, thank participants for their time, and chime in with questions. Stay energized throughout the event by drinking plenty of water, fueling your body with healthy snacks and getting fresh air. Get as much rest as possible in the evenings if you’re supporting a multi-day event.

As previously mentioned, you are an extension of the client’s team while on-site, with a specific role and responsibilities. It’s essential to be accessible. Ask yourself: Do key stakeholders (my client, media and analysts) know how to contact me? While you don’t want to be glued to your phone and appear disengaged, keep your phone handy, regularly check for key stakeholders’ communications and strive to reply promptly.

Be Adaptable

Events are typically scheduled from morning to evening to maximize attendees’ time and ensure they have ample opportunity to connect with peers, learn about the latest industry trends and engage with sponsors and exhibitors. Since these events are carefully planned and structured, it can be tricky to find time for executives, customers, partners and other stakeholders to meet with media and analysts.

It’s also crucial to adapt to the many ways scheduled meetings might evolve. For example, if a session runs long or a stakeholder gets caught up networking with someone in the hallway, they might be late to or miss a scheduled appointment. If possible, work quickly and efficiently to reschedule the meeting. Stay calm, be gracious in your communication and remember that schedules can shift on a dime.  

Be Organized

Ensure you have all the information you need at your fingertips. Helpful information might include:

  • Meeting schedules for key stakeholders (e.g., media, analysts, executives, customers, etc.).
  • Contact info for the client and other key stakeholders.
  • A map of the event space.
  • The event schedule.
  • Room availability.
  • Transportation information to and from the event space.
  • Hotel concierge information.

When you first arrive on-site, orient yourself with the event space. Walk from end to end, identifying critical locations on the map. Doing so will not only help you find your way, but it will help you help others find their way.

By following these four tips, PR professionals can ensure they maximize value and support for in-person client events.

Best practices to measure PR campaign results

As the statistician and management consultant W. Edwards Deming once said, “Without data, you’re just another person with an opinion.”

Collecting and analyzing data is critical for all businesses and organizations. Understanding results gives teams insight into what is working versus what isn’t. It helps them make informed decisions and optimize performance.

As strategic partners, PR professionals should constantly review and analyze the effectiveness of their work. Understanding the success of a campaign can be paramount in driving results for your client.

Below are some common questions and best practices for analyzing a PR campaign’s effectiveness.

Where do I start?
PR professionals should begin by defining campaign goals, so you have a clear idea of what you want to achieve. For example, some common goals might include building brand awareness, enhancing reputation, managing a crisis and growing thought leadership. Clearly defined goals help you track and measure your progress.

What types of data should I track?
You’ll want to choose relevant metrics that align with your PR goals. For instance, consider measuring things like website traffic, share of voice, the number of articles published or message pull-through.

On a larger scale, it can be helpful to measure the impact of PR efforts on business outcomes, such as sales and leads or customer retention. You’ll likely need to ask other department heads for this data, which you can then correlate with your PR campaign.

Once I’ve decided what I’m tracking, what measurement best practices should I use?
Below are a few best practices to ensure your data is accurate and reliable:

  • Organize your data in a spreadsheet: This allows you to easily manipulate it and see metrics like coverage by quarter and region, growth rates, the correlation of activity to results, response rates, average domain authority, unique visitors per month and the like.
  • Use consistent measurements: This ensures you can compare results over time. For example, when tracking growth rates, be sure to use a consistent period of time to ensure an apples-to-apples analysis. When tracking data on the number of articles published on your client’s behalf, you should gather the articles published within a given quarter, year, month, etc.
  • Use benchmarks: It can also be helpful to benchmark results against key competitors. To do this, gather the competitor’s articles within the same time period, then review and compare the growth rates to those of your client.

How do I use this information?
Once you’ve gathered all the necessary data, dig deeper. Analyze your results to better understand what activities contributed to your campaign’s success or failure. Nailing down causes can help you identify specific improvements for your next campaign.

For instance, to increase your chance of media coverage, you may want to update your pitch to add value. Including unique angles in your pitch removes some of the burden from journalists, making your story more appealing and increasing the likelihood of coverage.

You can also target different reporters to ensure you’ve thoroughly covered the media on behalf of your client. Consider a shift in strategy if its execution is not driving results.

What’s the best way to present this information?
Once you’ve gathered and analyzed the data, present your findings to the client in the most organized and professional manner possible. Consider developing a slide show using the following template:

  • Introduction: Begin with an executive summary that highlights your findings and reiterates your goals.
  • Findings: Use the middle slides to dig into the campaign metrics and results. Use charts, graphs and tables to make your data easily accessible.
  • Next steps: Provide clear and actionable recommendations on how to improve results for the next campaign.
  • Be sure you are measuring the impact of each campaign as your relationship with your client continues to grow.

Analyzing data and results is equally as important in PR as in any other business. It’s critical that PR professionals understand the impact of their campaigns and make necessary adjustments to provide clients with results that move the needle for their businesses.

Carbon Robotics Unveils LaserThinning

Over the last three years, Carbon Robotics’ groundbreaking developments have captured the attention of customers and top-tier media. The company, a leader in AI-powered robotics, is addressing the agricultural industry’s biggest challenges, inducing labor shortages and the cost and availability of herbicides. Most recently, CNN featured Carbon Robotics on a segment about how automation is supporting the evolving labor market and BBC highlighted how technology, including Carbon Robotics’ LaserWeeder, is disrupting the future of weeding.

Since we began working with the company in early 2021, the Carbon Robotics team has continued innovating at a rapid pace.

In 2021, we supported the announcement of the Autonomous LaserWeeder. A year later, the company announced a re-design of its LaserWeeder with higher performance. In 2023, we are supporting Carbon Robotics’ latest innovation, LaserThinning, a new capability added to its AI-powered LaserWeeder.

LaserThinning is the first innovation in the industry that targets areas where vegetable crops are purposefully overseeded and then thinned for optimal growth and yield. LaserThinning is valuable to farmers growing direct-seeded leafy green and cole crops—such as lettuces and broccoli.

In addition to LaserThinning, the company released several other product and software updates, including prioritized seed line weeding, speed optimization and crop models across more than 40 crops.

When planning the LaserThinning announcement, we knew there was an opportunity to highlight the impressive results that Carbon Robotics achieved since the product’s launch. These included helping growers reduce their annual weed control costs by up to 80% and selling LaserWeeders to growers across 17 states in the U.S. and three provinces in Canada.

Finally, we worked with Carbon Robotics to time the LaserThinning announcement with the World Ag Expo, one of the industry’s largest events. We engaged media ahead of the Expo, arranging interviews over the phone and scheduling in-person meetings at the conference. The LaserThinning announcement was a great way to entice media to visit Carbon Robotics’ booth, see the LaserWeeder in person and meet with executives to learn more.

Since the announcement was specific to growers’ needs, we targeted agriculture reporters, securing multiple broadcast interviews, as well as phone and in-person briefings.

Below is some of the coverage secured through this announcement. Congratulations Carbon Robotics!

Best practices for interviewing a subject matter expert

In PR, subject matter experts are invaluable when developing content for bylines, speaking opportunities and other messaging purposes. Interviewing a subject matter expert gives PR professionals a unique perspective that will ensure they are meeting their clients’ goals.

However, interviewing a subject matter expert is no simple task. If not done correctly, PR professionals may be left with unanswered questions, inconsistent messaging and an incomplete picture of the subject. It’s essential to follow these best practices to ensure your next subject matter expert interview goes smoothly:

  • Identify and understand the subject: Determine what you need to learn from the subject matter expert, then research the subject to get a baseline understanding before the interview. For example, if you want to learn more about AI in the accounting industry, research current statistics and news on the subject so you’re familiar with what’s happening in the industry. This baseline knowledge helps you draft better interview questions and ask informed follow-up questions during the interview.
  • Determine the right subject matter expert: This is critical. Once you’ve determined the subject of your interview, find the right person to speak with. This requires some background research. Take a look at job titles and previous experience to determine who may have a strong understanding of the subject. You could also see who has already been interviewed or written content on the subject.
  • Share your questions before the interview: Sending your questions to the subject matter expert before the interview gives them time to prepare their responses. This preparation often yields more detailed and thoughtful answers.
  • Define your goals and audience: At the start of every call, always define what you are trying to learn and how this will play into your larger plans. Are you writing a byline that requires specific knowledge? Are you drafting a speaking nomination on behalf of the subject matter expert? The subject matter expert should understand the call’s main goal. In addition, identify the target audiences. Will the byline run in an accounting magazine? Will the discussion aid the development of content for a company’s social media platform? Identifying the audience helps the subject matter expert tailor their responses to a specific audience’s needs.
  • Ask follow-up and clarifying questions: Listen attentively, so you know what follow-up and clarifying questions to ask. Sometimes, a subject matter expert may not go into enough depth, and you’ll need to ask additional questions to get a full answer. Without this skill, you risk not having answers to all your questions, which can hurt your content.
  • Record the interview: With the permission of the subject matter expert, record the interview so you can refer to it when developing content. A recording helps you develop accurate content without needing to ask the subject matter expert unnecessary follow-up questions after the interview due to incomplete notes or spotty memory.
  • Check-in with the subject matter expert: As you end the interview, it’s a good idea to ask the subject matter expert if there is anything that wasn’t discussed that should be on the record. This gives the subject matter expert a moment to reflect on the conversation and fill in any holes or discuss something that wasn’t asked, helping to ensure the conversation is well-rounded and that everything on the subject is covered.

These best practices can help you make the most of your time with the subject matter expert and become an expert yourself. Before your next interview, consider implementing these steps for a smooth and constructive conversation that will help you develop content.

Brand Names 101: Naming Convention Pros and Cons

Recently, I heard an advertisement for a medication with a memorable-yet-grating name. The marketers might have chosen it for its uplifting connotations, but to me the name felt immature, juvenile and lacking in sophistication. It led me to reflect on the art and science that is naming, and how a name can impact a brand’s identity and success.

Brand names can be words or acronyms. They can come from actual words or can be completely made up. Names can be descriptive and evocative, or not. Each option has strengths and weaknesses. Choosing the right name for your company, product or service can be the difference between a strong connection with consumers or a slow fade into obscurity.

In this post, I’ll delve into each type of name and unpack considerations for selecting a memorable and effective brand name, a name that stands out from the competition.

  • Brands using actual words: Think about brands like Apple, Sprint, Target and Twitter. Their names are common words used in everyday conversation and writing. They weren’t created specifically for a particular brand or product. The advantages of these kinds of names are straightforward—they’re easy to remember, easy to pronounce and have positive connotations. The downside, though, is that they can be overly generic and may be hard to trademark.
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  • Brands with made-up words: Consider Kodak or Google. Made-up brand names often create a unique and memorable brand identity. They are also more easily trademarked. However, made-up words can be challenging to remember and pronounce, have negative connotations and lack meaning. According to Britannica, Google comes from the word googol, a mathematical term for the number represented by one followed by 100 zeros. The founders selected it because it was short, memorable, and easy to spell. It was a perfect reflection of the company’s mission to organize vast information on the internet.
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  • Descriptive brand names: These are names that describe what a product or service does. Brands like Best Buy, EasyJet, Softsoap, QuickBooks and Whole Foods fall into this category. Often the people who select these names want to immediately convey what the brand stands for and directly describe the product or service. However, this type of naming convention may be too generic, making it difficult for the brand to stand out from its competitors. A descriptive name may also make expanding into new markets or offerings challenging.
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  • Evocative brand names: Evocative names create a feeling, mood or image in the consumer’s mind. They’re often abstract, poetic or imaginative. They aim to evoke a specific emotional response in the consumer, such as happiness, excitement or sophistication. For instance, Amazon and Apple evoke different emotions and images. The name Amazon is often associated with the world’s largest and most powerful river, suggesting vastness, energy and limitless potential for growth and expansion. It also creates a sense of adventure and exoticism, harkening back to the ancient Amazon warriors and their association with strength, bravery and fierce independence.
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  • Apple may evoke feelings of simplicity, warmth and wholesomeness. It may create a sense of playfulness and innocence, a connection to the natural world.
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  • There are potential drawbacks. The name might confuse consumers about the product or service. Additionally, an evocative name can be difficult to trademark, as it may be challenging to prove that it has a distinct and unique meaning.
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  • Acronyms: These are names formed from the first letters of a series of words, such as NASA, OPEC or HNTB. They can be easy to remember, catchy and convey a professional or technical image. The downside is they can be challenging to pronounce and may not have any inherent meaning.
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  • Hybrid names: These combine elements of different names to create a unique and memorable brand identity. Consider Netflix (a combination of “internet” and “flicks”), Instagram (a combination of “instant camera” and “telegram”) and Microsoft (a combination of “microcomputer” and “software”). Hybrid names must create a memorable and distinctive brand identity that clearly communicates what the brand offers. (These are a personal favorite.)
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  • Location-based names: These names create a connection to a specific place or region. They can evoke positive associations, such as Beverly Hills Polo Club, a fashion brand that specializes in clothing, accessories, and fragrances, or The Texas Roadhouse, a chain of casual dining restaurants that serves steaks, ribs, chicken and burgers. Like the descriptive name, a location-based name can limit your brand’s growth if it doesn’t appeal outside of the region or convey a clear sense of what the brand offers.
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  • Person names: These are based on a figure, such as Ford or Johnson & Johnson. The names often convey a personal or human touch and can be easily remembered. The challenge, though is person names may not have any inherent connection to the product or service, can be difficult to trademark and may limit the brand’s growth or scope.

I hope this is helpful the next time you’re naming something, whether it’s a new product, company or even a beloved pet. If you have a favorite brand name, I’d love to hear what it is and why you like it!

LinkedIn Posting Dos and Don’ts

When it comes to best practices, social media can be tricky to navigate, especially when the platform is used predominantly for networking in a professional environment like LinkedIn.

Specifically, it can be hard for users to decipher what content to share, when to share it, who to engage with, and how to represent their best professional selves.  

Below I have outlined engagement, content and reposting dos and don’ts for LinkedIn.

Engagement & Interaction with Others

  • Do: Engage with your following. Follow your company, colleagues and the partners you would like to engage with on LinkedIn. Like, comment or repost other accounts’ content when the post is relevant to you, your work or your industry.
  • Don’t: Like or comment on content from spam accounts or accounts posting inaccurate information. LinkedIn displays your engagement of likes and comments on your profile; anyone can access your history of likes, comments and reposts. You do not want to be associated with the wrong type of content.

Content Creation

  • Do: Create content with a conversational yet professional tone. Keep posts concise. If possible, aim for 25 words to avoid the “See More” button so viewers can read the entirety of your content. Shorten URLs with tools like Bitly. Do add visual content such as graphics to drive engagement. Do include hashtags and tag relevant individuals or companies. Posts with one to three hashtags earn the most engagement.
  • Don’t: Use slang or acronyms you do not fully understand, because if you are unsure, your audience will be unsure of the intended message as well. Do not be too salesy – constantly pushing your product or service will seem unauthentic. Avoid posting outside of regular work hours. LinkedIn is most active during the regular work week from 9 a.m. to 5 p.m.

Reposting or Re-Sharing Other’s Content

  • Do: Your background research. Make sure the content you are reposting is from a reputable account, and read any articles that may be linked to the post. Your audience will associate your reposted content with you. When reposting articles, be sure to add your own commentary to the repost to make the post unique. Your commentary can include adding your perspective, a summary or hashtags. When appropriate, it can be a good idea to tag authors or other people mentioned in the original post. Do repost a variety of content from different, relevant accounts, and do have a variety of original posts and reposts. Try a 3:1 ratio with three reposts for every original post.
  • Don’t: Only repost content without adding a description or caption. Your audience may not understand why you are reposting the content. Do not repost content that many people from your organization have already shared. This can be repetitive content to your following. Make sure the reposts do not consume your LinkedIn feed.

Leveraging your LinkedIn for professional purposes does not need to be overly complicated. By keeping these dos and don’ts in mind, you can build your personal brand, support your company and increase your engagement with your network.