Insights for Leaders Navigating
Visibility, Credibility, and Growth.

From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.

The Success of Seattle Children’s Autism Blog

In the United States, according to the CDC, autism spectrum disorder affects one in 68 children. In the Pacific Northwest, we are fortunate to have an excellent organization – Seattle Children’s Autism Center – committed to providing assessment, diagnosis, treatment and support for those with or caring for children with autism spectrum disorders.

In early 2011, Communiqué PR had the opportunity to work with Jennifer Seymour and the staff at the Autism Center to create the Autism Blog. The goal of the blog was to create a resource for parents (or caregivers) of children with autism to provide weekly information about common issues and concerns.

The Autism Center needed the blog because there was tremendous demand for information as well as for appointments to see physicians and therapists, often creating a significant wait time for patients and families. Seattle Children’s was working to address this demand by adding staff, but also wanted to create an online repository of information that could be quickly and easily updated with new information.

The Assignment

In partnership with Jennifer Seymour, we began by first overcoming objections from physicians and others about creation of a blog. There was significant fear about how to manage and stay in compliance with HIPAA. We also knew we needed to provide the staff with everything they needed to be successful, including guidelines and best practices for writing; a name for the blog; a comment policy and tips on how to manage blog comments; initial content and an ongoing editorial calendar; a plan to publicize the launch of the blog; and tips on how to measure success. Finally, it was important to be true to the Autism Center’s vision and mission.

Making it Happen

With this in mind, we began work to:

  • Conduct in-depth research of other mental health blogs and summarize the findings for key stakeholders
  • Hold meetings with key stakeholders within the Autism Center to overcome objections and establish shared expectations
  • Develop a comprehensive blogging toolkit addressing the naming of the blog, success measurement, roles and responsibilities, content creation, managing comments, disclaimer language, suggested technical features and more
  • Interview autism experts and ghost-write initial content for the blog
  • Publicize the launch of the blog via development and distribution of a press release
  • Help the team transition to maintaining the blog on their own

Results

The blog has been a tremendous success, helping to:

  • Ensure that families in the PNW as well as around the country have access to information about autism,
  • Play a role in securing donations and awareness for the need to provide financial support to the Autism Center,
  • Keep media and other stakeholders up to date on the last research around autism, and
  • Significantly reduce calls to the Autism Center. In addition, staff can print out and distribute key articles to families or point them to specific information.

Today, this remains one of the most well-read blogs on Seattle Children’s Hospital website.

 

5 Ways to Propel Creativity in PR

In a writing-heavy job such as PR, it’s easy to encounter some serious writer’s block that stops you straight in your tracks. You know the feeling: you’ve got a byline due in three hours, and your cursor blinks incessantly on a blank page. Never fear—there are proven, tangible ways to help you and your colleagues combat writer’s block and live to tell about it. Here are five tricks for fighting stagnation and fostering creativity in your work.

1.       Remember Goldilocks? Choose a not-too-quiet, not-too-loud environment.

According to a recent study, there’s a reason why creative folks often huddle over their laptops in coffee shops. Though the caffeine doesn’t hurt, what actually seems to spark creativity is the noise level. A bustling coffee shop has about 70 decibels of noise, compared to a quiet office space, which tends to have only around 50. If you’re aiming to get your colleagues’ creative juices flowing, so to speak, one of the best things you can do is leave the office and go to a moderately loud environment. But don’t book those concert tickets for you and your colleagues just yet. Environments that are too loud tend to stifle creativity rather than foster it.

2.       Impose new restrictions on yourself and your team.

Dr. Seuss famously wrote Green Eggs and Ham after being dared to write an entire book in fewer than 50 words. If you are struggling to write a press release, try limiting yourself to fewer words than you’d planned because a new challenge forces your brain to think differently. The very process of attempting to write a press release in 50 words rather than 500 helps you distill your thoughts to identify only the most newsworthy and exciting content.

3.       Put on your walking shoes.

In a former life, I was a teacher, and this was one of the best tools I had at my disposal. When students encountered crippling writer’s block, we’d go for a quick jaunt around the campus. There’s mounting evidence to suggest that movement helps facilitate thinking, not to mention that putting yourself in a different environment for a short period of time helps you return to your work with laser focus. The effects of walking on cognition are so profound that some companies offer stand-up desks with treadmills, but you needn’t go that far. A walk around the block will probably suffice in helping you generate creative ideas.

4.       Ask someone to pick your brain.

Sometimes, all we need is another party to ask us questions about our ideas to improve or refine them. Pose your initial thought to a coworker or friend, and ask him/her to probe you about it. Say you’re working on a pitch, and you’re stumped. A coworker might prompt you to think beyond your initial ideas with question stems such as, What would happen if…, What is newsworthy about…, What themes emerge when…? Though we could ask ourselves these questions, sometimes we’re too stuck—or too stubborn—to do so. Engaging with another person around the topic can help spawn some serious creativity.

5.       Don’t wait for inspiration – just write.

Perfectionism is the bane of production. Being discerning about what you write occasionally means that you write nothing at all. With students whose own perfectionism prevented them from producing, I asked them to write for a full 10 minutes non-stop. With a timer running. Not surprisingly, students initially loathed this exercise because it feels stressful. But once you move beyond feeling self-conscious about how much you can produce, this exercise can be liberating. Freed from a critical inner dialogue, you are forced to write. After you write non-stop for 10 minutes, re-read what you wrote and highlight the best two-three ideas, sentences, or phrases. Now you have several creative ideas on which to elaborate. Writers’ block: 0. You: #Winning.

Spaceflight Networks: A Cost-Effective Solution for Small-Satellite Communications

Spaceflight Inc. is at it again! The Seattle-based company reinventing the model for launching small satellites into space has expanded its services to include Spaceflight Networks, a business dedicated to cost-effective spacecraft communications and operations for small-satellite customers. With the addition of Spaceflight Networks, Spaceflight Inc. becomes the first and only company capable of offering both rideshare launch services for free-flying spacecraft and ground-station communications in one bundled service.

If you happen to be a small-satellite operator, retrieving satellite data in a cost-effective, timely manner can be a challenge—especially when it currently costs a company $400 to $500 each time its small satellite makes contact with a ground station. Spaceflight Inc., which has coordinated the launch of 76 small satellites on behalf of its customers, recognized this emerging market need for a cost-effective communications option for satellite operators—many of which send dozens of satellites into space at a time. In response, they developed Spaceflight Networks, a network of global ground stations sighted to minimize communications latency and optimized for small-satellite constellations.

Spaceflight Networks’ global ground stations will provide an out-of-the-box, convenient communications solution designed to make satellite communications as simple as operating a mobile phone, and with commercial pricing set well below the industry standard. The network will operate similar to a conventional cellular network, allowing satellite operators to choose from a list of supported spacecraft radios and then purchase a data plan for use of the network—either a dedicated antenna lease and monthly payment, or ad-hoc access and pay-by-the-minute plan.

Recently, my colleagues and I had the pleasure to work with Spaceflight Inc. to announce this expansion of services to its key markets. The news received interest from a number of influential local, national and space industry journalists, many of whom are becoming increasingly more familiar with this leader in the burgeoning small satellite industry.

Following is a roundup of articles generated by the news (not including reposts):

The first Spaceflight Networks ground station will be operational in Q1 2015 and located in the company’s home state—Washington—with additional globally dispersed ground stations coming online through 2017. As the company’s PR partner, I certainly look forward to celebrating this milestone and to supporting the company’s continued growth and innovation in the small-satellite industry.

Did I Get Your Attention?

Journalists’ inboxes are often full of emails pitching a variety of different stories. As a beginner in the PR industry, I am realizing with every pitch I send that getting their attention is anything but easy. So the question becomes, how do you get them to read your pitch? How do I make my email the email worth opening? The answer: a strong subject line, aka a good title. It needs to be something that is not only informative but also intriguing. A plain title will get you nowhere when you’re competing with every other PR professional. Below are four types of headlines or titles, inspired by PR Daily’s “8 successful headlines—and the psychology behind them,” that are sure to capture the attention of a journalist.

Questions: Questions pique curiosity and automatically get your brain thinking. The best types of questions will refer to something the reader can relate to, empathize with, or would like to know the answer to. This is one easy way to be provocative: Ask a question that is bold and dramatic. One thing to avoid is asking a bland question to which virtually everyone knows the answer.

Numbers: People like predictability and people like proven arguments. Numbers provide both. Numbers tell a journalist exactly what they are getting into and provide them with solid evidence around which to build a piece. Make sure when offering the journalist a bold statement that you’ve already done the work and have the data to support it.

How-to: “How-to’s” also pique curiosity and inform the reader that there is the potential to learn something new. This formation will deliver information in an organized fashion, making it simple and direct. Another way to make a “how-to” headline more interesting is to couple it with speed. For example, “The five-minute guide to reorganizing your email.” Our culture is obsessed with rapidity, so offering tips and ones that are efficient makes the pitch’s content even more exciting.

Negatives: In a study of 65,000 headlines, Outbrain compared headlines with positive superlatives, negatives superlatives and no superlatives. The results showed that headlines with superlatives did 29 percent worse than headlines with no superlatives. In comparison, headlines with negative superlatives did 30 percent better than those without superlatives. There is clearly something to be said about presenting the “worst” news.

A strong subject line could be the difference between a journalist taking interest in your story or moving it to their junk email. Dedicate thought to the title and grab the attention of your reader. Do you have other kinds of headlines you’ve found effective?

Four Ways to Supercharge Your LinkedIn Sponsored Updates

LinkedIn recently revamped its Sponsored Updates advertising option with the release of Direct Sponsored Content, a solution that allows users to test, tailor and target messages before publishing them. Prior to the update, brands could only sponsor messages that they first posted to their LinkedIn pages as organic content, which limited the ability to test content before publishing it.

Although LinkedIn’s ad business isn’t as large as other social media outlets such as Facebook and Twitter, the platform is the ideal place for business-to-business companies to reach their target audiences. For agencies like ours that work with a number of business-to-business clients this is a great opportunity to promote a company’s key messages to the right audiences. Although Direct Sponsored Content allows you to test your content prior to publication, it can still be tricky to nail down your messaging. Here are a few tips that can help you get it right the first time:

  1. Make it shareable. Create content that will inspire people to engage with your post and share it. This will also help extend your reach organically. This can be achieved by including a question in the copy or developing a funny headline. It’s also helpful to include rich media such as a compelling image, video or a slideshow. In addition, be sure to optimize the post for easy viewing on mobile devices as well as desktops.
  2. Align your content with your audience. Even if you filter your post perfectly to reach your ideal audience, your campaign will fall flat if your content isn’t relevant. Do your research to ensure your intended audience will find your post interesting; otherwise the benefits of LinkedIn’s filtering feature will be negated.
  3. Link to informative content. Producing quality material that offers valuable insights to your audience is much more effective than focusing on products. In our experience, posts that are heavy on content and educational information have performed better than those that are sales focused. This can be done by offering solutions to common problems your audience might face and including visionary industry insights, data points and customer success stories.
  4. Leverage other platforms to increase visibility. Cross-platform integration can amplify visibility across multiple groups and increase engagement. Sponsored Updates enables you to link to your client’s Facebook page or Twitter feed, which can help you reach a wider audience. If you decide to do this, be sure to tailor the message based on the audience that each platform draws.

These are just a few of the ways to leverage LinkedIn’s native advertising tools. Do you use LinkedIn’s Sponsored Updates as part of your social media strategy? If so, what other tips do you have?

Reddit Live Hits the Interverse – 6 Things to Know About the New Live-Blogging Feature

Last month, Reddit announced the release of Reddit Live, its own live-blogging feature. The “breaking news” platform allows Redditors to create their own live blogs via subreddits and invite contributors to post real-time updates.

Unlike traditional Reddit threads, Reddit Live threads update automatically—meaning anyone watching will receive instant updates without having to refresh the feed. This new platform got people—particularly those involved in media—talking. What does “live blogging” mean exactly? How is it different from any other platform? And, most importantly, what does this mean for me?

Given this, I thought I would share an explanation of Reddit’s latest feature and some insights on how it could be put to use. Here are six things you should know about Reddit Live:

1) Anyone can use it. Reddit Live has actually been around for some time in “semi-open” beta format—but until now, was reserved to only Reddit employees and select journalists. Now that the feature is live, anyone and everyone can have at it and live-blog at will. For example, here’s a live thread about the ongoing conflict in Ukraine—or, my personal favorite, the guy who felt the need to share critical updates on his late-night sandwich-making process. This “free-for-all” aspect makes Reddit Live an interesting, bold step toward citizen journalism and making news more transparent, real-time and accessible to all.

2) It has no limits. Unlike with self-post or comment-based live threads, there are no limits on how many updates can be posted to a Reddit Live thread. These threads exist outside of subreddits and are designed to be posted to relevant subreddits just like any other link. As a contributor to a Reddit Live thread, you can invite multiple other contributors to participate and post unlimited updates.

3) It supports embedded multimedia. Pictures, video and more can be embedded in Reddit Live updates by simply pasting in a link. Reddit Live threads also support embedded tweets, which allows the inclusion of website and article links, YouTube videos and images. Along with unlimited length, this helps create a more contextual, well-rounded discussion of a topic (and one that is not limited to, say, 140 characters).

4) It could be huge. As The Next Web noted, Reddit’s massive user base means it could soon become the default platform for user-created live blogs. This could make Reddit Live a major, important source for tracking and contributing to breaking and popular news stories, information and trends—one that you certainly will not want to ignore.

5) It should be used with caution. Going back to the “anyone can use it” concept, users cannot take everything they read on Reddit Live seriously or expect everyone to follow the rules. As has been an issue with traditional Reddit, viewers must be wary of the mob mentality that can occur on Reddit threads as well as the propagation of rumors and hearsay; the “live” aspect only compounds this issue. And, if you’re a PR pro—consider exercising extra caution in using the new feature, just as you would tread lightly when using Reddit in general. More on that here.

6) There’s a lot of ways to use it—and nobody knows what they all are yet. Everyday viewers will follow Reddit Live threads to track news and hot topics. Journalists will browse it to source stories and track down tips and leads. Beyond that, even Reddit noted that the possibilities at this point are up in the air, making it at once exciting and perhaps worrisome. Could it be used to promote causes? Prevent disasters? Solve crimes? Only (real-)time will tell.

For more details on Reddit Live, check out this handy FAQ courtesy of Reddit.