Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
I am a fourth-year student at Seattle University and president of the Management Advancement Club within the Albers School of Business and Economics. As a leader of this committee, I coordinate teams and plan events to benefit aspiring corporate professionals, which includes a significant amount of public speaking.
Typically, there are one of two emotions I experience when speaking: I am either nervous or confident. However, I have found that preparation aids my confidence level and the quality of my presentation. Specifically, I have learned it is helpful to do the following:
- Sharpen my message. According to a Forbes article, “12 tips for public speaking,” it’s a good idea to address your audience’s interests with the intent to move people to action. When I present, I create a message specifically for my target audience and try to anticipate their reaction to it.
- Rehearse my speech. This tip may seem the most obvious, but it’s the most effective and sure-fire method to deliver an excellent presentation. I like to rehearse by myself or with a small group of peers who provide constructive feedback. While practicing, I find it’s a good idea to consider the hand gestures or equipment I may want, and the pauses, emphases, or anecdotal stories necessary to bring my content to life.
- Gain feedback. My colleague, Lauren Beehler, wrote a helpful post, “Giving and receiving feedback: tips for success,” which I recommend reviewing before you solicit input from others on your presentation. She has some great suggestions for ways to solicit constructive feedback including asking open-ended questions.
- Practice maintaining eye contact. The Business Talent Group, a management consulting firm, published an article titled “10 tips for virtual presentations and public speaking.” This article emphasizes the importance of eye contact to demonstrate that you are serious about your topic. If your presentation is virtual, you should look at the camera to create intimacy with your listeners.
- Consider how to be energetic and authentic. According to Marjorie North, with the Harvard Division of Continuing Education, being an energetic speaker creates a more satisfying experience and impact on your audience. Allow your personality to shine through because the audience connects best to authenticity.
- Use non-verbal communication. It’s the minor details that can make your presentation more successful. Subtle actions such as a smile, a hand gesture, or a healthy pause can help you emphasize your key points.
Public speaking can be nerve-wracking, and it’s never a good idea to wing it. These tips can guide your rehearsal process before your next speaking opportunity.
One of my mentors, Givelle Lamano, principal attorney at Lamano Law Office, says, “Perfection is all in the details.” The details can mean the difference between an average speech and a stellar presentation that creates a meaningful impact for the viewers.
In August 2021, I wrote about Kantola Training Solutions and its effective and successful harassment prevention and diversity, equity and training programs. (My previous blog is “Looking for Resources for a Healthy Workplace” in case you’re interested.)
Since that time, Kantola released a new family of online harassment prevention training, including employee and manager courses with versions specific to many different states. You can learn more about the training here, but the main thing to know is that it goes beyond the basics of compliance to address many of the most vital and complex issues confronting workplaces today.
In addition to developing world-class training, Kantola’s leaders are also committed to being a resource for managers and company decision makers who want to build better workplaces. As such, they’ve have written numerous articles about unconscious bias, the impact of remote work on DEI, how to manage resistance to change and more. Please see below for the complete list.
If you’re a journalist writing on this topic and would like to contact the team at Kantola, please let us know. They’d welcome the opportunity to answer your questions.
- HR Morning, How ‘unconscious bias’ training improves culture and productivity, August 10, 2021
- Chief Learning Officer, DEI: Why hiring alone isn’t a magic fix, August 17, 2021
- The National Law Review, DEI Training and Harassment Prevention Trainings are Cohesive, September 10, 2021
- HR.com, Remote, In-Person Or Hybrid Models: What Do They Mean For Diversity, Equity And Inclusion?, September 11, 2021
- Risk Management Magazine, Avoiding Reputation Risk by Embracing DEI, September 16, 2021
- HR.com, 3 Steps To Tackling Absenteeism Through DEI, September 17, 2021
- The SHRM Blog, Harassment Prevention Training: The Hidden Costs of Inaction, September 30, 2021
- Forbes, Managing Resistance To Diversity, Equity And Inclusion Workplace Initiatives, October 19, 2021
- HR Daily Advisor, 7 Strategies for Infusing DEI into Recruitment and Onboarding, October 21, 2021
- Diversity MBA Magazine, How to Build an Effective DEI Program for your Organization, November 1, 2021
- Talent Management, Observer, ally, advocate: The journey of advancing diversity, equity and inclusion, November 2 ,2021
- Senior Executive, 7 DEI Missteps to Avoid at Your Company, November 3, 2021
- Talent Management, Observer, ally, advocate: Seizing the moment and committing to DEI, November 8, 2021
- Staffing Success Magazine (ASA), Real Cost, Real Value: Harassment Prevention and DEI Training in Staffing, November 9, 2021
- HR Dive, How to overcome employee resistance to DEI efforts, November 23, 2021
- Savvy Training & Consulting, New Compliance Courses for Law Firms, November 23, 2021
- HR.com, 5 Steps To Building An Inclusive Culture, December 3, 2021
- Talent Management, 6 steps to creating inclusivity in the hybrid workplace, December 8,2021
- HR.com, How Can Multi-State Employers Prevent Workplace Harassment, December 22, 2021
- Talent Management, Understand and address microaggressions in the workplace, January 7, 2022
- HR.com, HR Trends for 2022, January 27, 2022
We hope these resources are helpful.
In the spring of 2021, our client Carbon Robotics, an agriculture robotics company, became a sensation when it revealed a “laser-shooting” robot to eliminate weeds. This innovative and organic approach to weeding would help farmers solve one of the most challenging, time consuming and costly parts of farming.
So, when the Carbon Robotics shared the company was planning to release a new implement with higher-performance capabilities, we knew it was going to make a big splash.
Given the new implement would be revealed less than a year after the first robot was announced, we knew there would be questions about the differentiating features as well as motivation behind the change. We worked closely with the team to develop messaging that would address anticipated questions and highlight the enhancements of this implement, including the increased laser density and improved performance. Additionally, we thought it was important to emphasize that this change stemmed from farmer input, demonstrating Carbon Robotics’ ability to adapt to customer feedback and its commitment to supporting its customers.
To ensure reporters had time to ask questions about the change and understand the new robot, we wanted to offer them an opportunity to talk to Paul Mikesell, the CEO and founder of Carbon Robotics, before the announcement published. We pitched a variety of business, technology and agriculture publications, radio shows, broadcast stations and podcasts. We conducted six interviews in advance of the announcement going live and addressed many inquiries via email.
The media was intrigued by the 2022 LaserWeeder and this led to a significant amount of coverage, with even more scheduled to publish in the coming weeks.
Congratulations to the Carbon Robotics team on the development of another innovative implement!
Carbon Robotics Coverage
- The AgEmerge Podcast, “077 AgEmerge Podcast: Carbon Robotics with Paul Mikesell,” 2/15/22
- Reason.org, “Laserweeding could eventually eliminate the need for many chemical herbicides,” 2/15/22
- Upstream Ag Insights, “Upstream Ag Insights – February 13th 2022,” 2/13/22
- Morning Ag Clips, “Carbon Robotics unveils new LaserWeeder,” 2/13/22
- KBFX (FOX), “Eyewitness News Mornings at 7 on KBFX,” 2/10/22
- The Robot Report, “Savioke Relay+ rides the elevator; World Ag Expo Robotics,” 2/10/22
- Agricultural Equipment Guide, “VIDEO: Carbon Robotics Autonomous Weeder Unveiled,” 2/10/22
- Farm Equipment, “Carbon Robotics Autonomous Weeder Unveiled & Sold Out,” 2/9/22
- Mechaman, “Gedragen laserwieder van Carbon Robotics,” 2/9/22
- StartUp Around, “Seattle VC says this startup is the ‘fastest growing company I’ve seen’ in 23 years of investing,” 2/9/22
- The Daily Advent, “Carbon Robotics Autonomous Weeder Unveiled & Sold Out,” 2/9/22
- Global Ag Network, “#TechTuesday with Carbon Robotics,” 2/8/22
- Bio Economica, “World Ag Expo: rage for the robot that fights weeds with lasers,” 2/8/22
- Rocking Robots, “LaserWeeder robot autonomously eradicates weeds,” 2/8/22
- KRKC Radio, “Paul Mikesell interview for World Ag Expo,“ 2/8/22
- The Mobile Robot Guide, “Carbon Robotics unveils new robotic LaserWeeder implement at World Ag Expo 2022,” 2/7/22
- AgriTech Tomorrow, “Carbon Robotics Unveils New LaserWeeder with 30 Lasers to Autonomously Eradicate Weeds,” 2/7/22
- The Packer, “Carbon Robotics unveils new LaserWeeder with 30 lasers to autonomously eradicate weeds,” 2/7/22
- GeekWire, “Seattle VC says this startup is the ‘fastest-growing company I’ve seen’ in 23 years of investing,” 2/7/22
- No-Till Farmer, “New Autonomous LaserWeeder Features More Lasers, 2 Acre-Per-Hour Weeding Capacity,” 2/7/22
- Capital Press, “LaserWeeder pioneers new technology for organic, regenerative agriculture,” 2/4/22
- Robotics and Automation News, “Carbon Robotics unveils new farm tech that kills weeds by zapping them with a laser,” 2/7/22
- The Mobile Robot Guide, “Carbon Robotics Laserweeder robotic implement,” 2/7/22
- Citizen Tribune, “Carbon Robotics Unveils New LaserWeeder with 30 Lasers to Autonomously Eradicate Weeds,” 2/7/22
According to Stephen King, “If you want to be a writer, you must do two things above all others: read a lot and write a lot.”
Fortunately, in my role with Communiqué PR, I’ve had significant opportunities to exercise my writing skills and have identified some best practices that I plan to incorporate into my process.
I thought I would share my tips so you can apply them to your next writing project:
- Create an outline to organize key ideas. Outlines are valuable because they help the writer identify critical points, build arguments and think through the flow and structure of the information they want to convey. When you are struggling with a topic, it may be a good idea to create an outline.
- Consider using the Jane Schaffer paragraph. Jane Schaffer, an esteemed writing teacher, developed a formula for creating a five-sentence paragraph. The first sentence introduces the topic, the second provides concrete detail, the third and fourth is where the writer includes commentary, and the last incorporates a closing statement. I often find it helpful to go back to analyze my writing to determine if I’ve included these elements and, if not, work to add any missing components.
- Use active voice. Active voice is beneficial because it clarifies who is doing the action. In my colleague Lauren Beehler’s article, “Who did this? How the passive voice hides a sentence’s subject,” she goes into more detail on why to avoid passive voice. A couple of examples of these two types of sentences include the following:
- Active: The intern is writing an article.
- Passive: The article was written about improving one’s writing skills. (In this example, the reader doesn’t know who is doing the writing.)
- Avoid unnecessary adverbs and adjectives. In the Inc. article, “Data science reveals why the best business writers avoid certain words,” Jeff Haden explains how unnecessary adverbs and adjectives can get in the way of your key points. He shares an example from Stephen King where action verbs replace adverbs to make the writing stronger. When reviewing your work, be sure to keep this best practice in mind.
- Get feedback. When I finish an article, I first run it through Grammarly to catch any mistakes. After that, I ask my colleagues for feedback. I’ve found that peer review is essential in helping me identify areas for improvement and grow as a writer.
- Don’t over-explain your material. Grammarly’s article, “Improve Writing Skills Dramatically by Doing These 15 Things,” advises prioritizing the main ideas instead of overwhelming the reader with trivial ideas. One way to do this is to think about what the reader must know instead of sharing nice-to-know details. If it’s not essential to the reader’s understanding, consider removing it.
- Read your work aloud or use “Read Aloud” in Word. In the article, “The Benefits of Reading your Work Out Loud,” Janice Hardy discusses how reading out loud can help you find clunky words, incorrect punctuation, run-on sentences, and other incohesive sentences. Microsoft Word’s Read Aloud feature also is an excellent way to review your work. I like listening to the computer read my work with a focus on improving the pace and rhythm of my sentences. This process is beneficial for sentence-level edits and looking at the overall structure of your piece to ensure you’re not being repetitive.
Writing can be challenging with its plethora of rules, writing styles and obstacles along the way. I hope these tips can help you when tackling your next project.
Finally, remember practice is essential for growth and development, and as Stephen King suggests, you will want to read as much as possible. Reading carries numerous benefits, and you can learn a lot by studying the works of others.
When you devote time, effort, and energy to a project, it can feel like your work is a piece of yourself. If you’re emotionally invested in your project or unprepared to acknowledge that there may be room for improvement, feedback can feel like an attack on your self-worth and erode your confidence.
However, receiving and using feedback is an essential part of growth. Helpful and well-delivered advice can help you improve your performance, verify and chart a path toward your goal, and recognize your strengths and weaknesses. Additionally, thoughtful reflection on feedback can broaden your thinking, address logical fallacies and help you overcome cognitive biases.
In the world of PR, we constantly get feedback from clients, journalists, co-workers and managers. Hearing and internalizing feedback without becoming defensive, offended or upset is essential to career success. But it’s equally important that those providing critique do so in a helpful, constructive manner.
Feedback is a gift; giving good feedback and taking critiques in stride are skills. Since these skills don’t come naturally, I’ve included a few tips on successfully giving and receiving feedback below.
Giving Feedback
Unfortunately, according to a 2019 Gallup poll, only 26% of employees strongly agree that the feedback they receive helps them improve, likely because of poorly delivered or unhelpful critiques. Feedback that is unwelcome, vague, harsh, uninformed, superficial, or that comes from a place other than a genuine desire to improve performance is unlikely to be accepted. Destructive criticism can say more about the giver than the receiver – take this feedback with a grain of salt.
For best results, consider taking this path when giving feedback:
- Confirm that the other party is ready and interested in your feedback. Unsolicited feedback is rarely as appreciated as when someone requests input.
- Recognize the positive elements and the achievements evident in the work. This focus will help identify strengths and other elements that could be repeated in the future. Throughout the process, it’s a good idea to stick to “I” statements (like “I appreciated…” or “I noticed…”) and focus on the project and related behaviors rather than the person or their identity.
- Ask questions. Pose open-ended questions about the feedback receiver’s intention, choices, and other elements that might help them examine their work from another angle or perspective. Asking for their self-reflection can allow you to reinforce or question the receiver’s perspective.
- Point out areas for improvement. For instance, highlight aspects that aren’t successful or seem contrary to the goal of the work. If appropriate, offer suggestions and advice on how to address these issues. Most people appreciate specific and actionable ideas, so avoid offering feedback that’s only focused on criticism of their past work.
- Ask if the other person has questions, and then wrap up. Take the opportunity to reiterate your perspective and the project’s strengths so the conversation can end on a positive note.
Just as a spoonful of sugar helps the medicine go down, structuring feedback sessions in this manner can ensure that the person giving feedback doesn’t focus only on the elements they dislike about the work but balances the feedback with praise.
Handling Feedback Professionally
Facing mistakes or shortcomings can make you defensive or embarrassed and receiving feedback takes practice. Fortunately, you can build your skills in this area. Here are some key strategies that can help you accept feedback graciously and professionally:
- Seek feedback often. When you ask for input regularly, you can get more incremental lessons that are easier to handle and implement. It also can reinforce the relationship between the person giving you feedback and yourself.
- Prepare yourself. Before requesting or receiving feedback, take a moment to separate your ego and worth from your work. Remind yourself that this is a learning experience, not a judgment of your character.
- Remember that feedback is a gift. The person giving you feedback is taking time to share their perspective and, together, you are both working to improve your performance. As such, it’s nice to thank the person for their time, effort and support. Expressing gratitude may also make people more inclined to help you in the future.
- Reiterate what you hear. Paraphrase what you’re hearing and the messages you’re taking away from the conversation. This practice allows them to confirm, clarify or give nuance to critiques and helps you to internalize what the other person is trying to say.
- Appraise the advice quality. In a feedback session, the reviewer may not be as knowledgeable on the subject, invested in your project, or have the same understanding of your goal. Permit yourself to decide whether it makes sense for you to implement their feedback.
- Take time to process your emotions and put your feelings into words. Known as affect labeling, this can help calm your brain’s emotional reactivity. After you identify your feelings, you can process the messages behind the feedback and improve how you accept feedback. For instance:
- Are you defensive because you were happy with the original version? You likely went into the critique looking for validation, not growth.
- Are you frustrated you didn’t get actionable feedback? You may not be asking the right questions.
- Are you taking critiques as slights against you as a person? Remind yourself of other praiseworthy aspects of your identity.
- Get a second opinion. To offset any perceived biases or substandard critique styles, consider asking a second party for feedback on your work. Take what you’ve learned in the first critique to examine different areas of your work.
Feedback is inevitable in the workplace, so it can be helpful to redefine feedback as valuable support. No matter what you’re working on, you should prepare yourself and expect that change will be required when you walk out of a feedback session. Make sure that you’re ready to work on yourself and your performance.
In a professional environment, excuses, negative reactions, and emotions like anger can limit your potential for growth. Accepting input, ideas and feedback requires maturity and emotional intelligence, though on rare days, you might find that you don’t have the requisite emotional fortitude to handle critiques. In those instances, be generous with yourself and take as much time as you need to process and address feedback. While it’s essential to trust the person giving feedback, asking people with whom you have a close relationship can backfire if they can’t be honest. You may also learn that certain people aren’t prepared, interested, or able to share the types of insight that will help you grow and improve.
For the best results, approach people who can give you helpful feedback, learn how to manage your emotions, parse through the critiques to identify the valuable nuggets of actionable feedback, and then make plans to address the necessary changes. Taken in the right frame of mind and with the proper emotional attitude, feedback can be an influential teacher that can help you deliver the best results.
I have a Twitter addiction. And I know I’m not alone.
As a former reporter, Twitter served as an important part of my job to keep me informed. As a PR professional, it continues to serve a similar purpose for staying on top of news.
However, for news junkies seeking constant updates, Twitter is an enabler, presenting its own roulette wheel of notifications, real-time updates, commentary, jokes, and dialogue around news developments and social issues. You never know what to expect, but you know there’s always something new coming down the pike. The same can be said for any other social media app – Facebook, Instagram, TikTok and more – making them particularly captivating.
And so, we scroll. Often, the constant scrolling excites us. Though it can also work to our detriment, or even, our horror.
In the wake of the pandemic, doomscrolling has become an all-too-familiar trend for many people. The term refers to binging on negative news, where one constantly scrolls through news sites or social media posts to stay up to date on the latest developments, even though the news is distressing. Over the last two years, how many times have you found yourself scrolling through news updates and social media posts regarding news that shocked, disturbed or terrified you?
And yet, despite the unnerving nature of doomscrolling, many of us can’t stop.
Why do we doomscroll?
The inclination to doomscroll can be rooted in good intentions. Doomscrolling starts when a news audience or social media users want to stay current on the latest news, particularly when it’s negative. From there, the behavior can turn into compulsive scrolling. This dark fascination is not unlike the inability to look away from a car crash.
In a study on “Doomscrolling on Social Media Newsfeeds,” Benjamin K. Johnson of the University of Florida found that the act of doomscrolling goes beyond keeping informed.
“It’s this obsession with trying to make sense of the crisis or all of our crises,” Johnson said in an article from Futurity.org. “It’s the combination of living through a crisis and having a smartphone with a newsfeed that never ends. It just keeps going. So, we keep scrolling.”
Pamela Rutledge, director of the California-based Media Psychology Research Center, told the BBC that doomscrolling “really just describes the compulsive need to try and get answers when we’re afraid.”
Additionally, the design of social media apps enables curious minds to constantly scroll for the next bit of news, which can be incessant during uncertain times. But, as Bethany Teachman, a University of Virginia professor of psychology, said in a Q&A with UVA Today, “ … there is no one magic piece of information, news story, or Facebook post. Instead, we have to learn to tolerate the uncertainty.”
How doomscrolling affects us
One doesn’t have to look far to understand or affirm the negative effects of doomscrolling. Most notably, the act of doomscrolling can reinforce a negative mindset and adversely influence your mental health.
A German study conducted in March and April of 2020 associated anxiety and depression with the consumption of COVID-19 related media, while another survey in Russia found similar results. A study from Dartmouth College found increased smartphone usage led to more anxiety and depression among college students during the early stages of the pandemic.
In an article from VeryWellMind.com, psychotherapist and coach Tess Brigham, MFT, stated that doomscrolling may be a coping mechanism for people who want to take control of situations in which they feel anxious. However, the act of doomscrolling only creates more anxiety and fear.
“It’s bad for your mental health because there is no real benefit to doomscrolling,” Brigham said in the article. “It only makes you more anxious and paranoid about the world around you.”
Tips for curbing the inclination to doomscroll
There are several small steps people can take to mitigate the desire to doomscroll. These include:
- Set limits. Keep track of how much time you spend scrolling through news and social media feeds. Set a timer for this activity and adhere to your limit. Consider having a friend or your partner remind you when you should disconnect.
- Establish boundaries. Similarly, only allow yourself to check news and social media at a specific time of the day. Doing so can help you establish a fixed routine and communicate to yourself when you should be disconnected and put your phone down.
- Be selective with the news you follow. Not every media outlet or influencer is trustworthy. Only follow news outlets or experts that you trust the most. Monitor the types of media you consume as well as the tone and rhetoric. Stay attentive of the news subjects you focus on and discuss with others and how much time you devote to these.
- Avoid social media. Avoiding social channels doesn’t necessarily mean quitting, but some time away from social media activity can be beneficial. If a news topic breaks or is trending that you know may cause anxiety or distress, choose to stay off social media for the day. For a longer-term solution, consider deleting apps from your phone that are readily accessible and often lead to doomscrolling, be it Facebook, Instagram, Twitter, or whatever app consumes the most of your time.
- Engage in positivity and gratitude. The antonym of doomscrolling can be referred to as “hopescrolling” or “joyscrolling.” Seek out news that is positive and invigorates you. Or seek something positive to engage in away from your screen. Focus your time on things that bring you joy and don’t cause anxiety or fear.
One of my favorite follows on Twitter is journalist Karen K. Ho, a Business Insider reporter who is also the creator of the Doomscrolling Reminder Bot.
Every few hours, the Doomscrolling Reminder Bot shares a tweet that directly asks its audience if they’re doomscrolling. It shares reminders that stress manifests in different ways, which may include constant scrolling on social media. And it suggests taking breaks from screens, taking steps to monitor self-care that include drinking water, and doing something you enjoy to ensure you’re able to rest and recover.
https://twitter.com/karenkho/status/1490195835073802243?ref_src=twsrc%5Etfw
Such reminders are critical to our health and well-being. On more than a few occasions, the bot has caught me doomscrolling. It’s also caught its creator engaging in this activity.
Having these reminders can be effective in breaking the perpetual cycle many of us put ourselves through: engaging in endless scrolling because we’re anxious or bored or engrossed – and making whatever emotional state we’re experiencing only worse.
Like many bad habits, engaging in doomscrolling is easy and addictive and requires thoughtful steps to break. But with careful effort and planning, you can break the cycle and make your mental health and well-being priority No. 1. Don’t be afraid to log off and disconnect; you may find that all the anxiety and worry that comes with negative news just isn’t worth it.