Facebook Tips for Companies: Archiving Live Chats

A client recently approached us about archiving Facebook chats in order to further engage their audience. Many companies find Facebook chats are an excellent way to maintain contact with their consumer base. Providing archives of these conversations is a helpful way to allow continued viewing of, and participation with these conversations. We did a little […]

Mitch Joel’s Keynote Speech on Shifting Paradigms Within PR/ Customer Service

This past April in Boston, Radian 6 hosted its Social 2011 User Conference. Designed for those who oversee and implement social media programs, the conference welcomed several distinguished keynote speakers, including Mitch Joel, the current president of Twist Image and New York Times’ bestselling author of the book Six Pixels of Separation. Joel delivered a […]

Lessons Learned in Social Media From a Reality TV Show?

Earlier this year, NBC debuted a new singing competition, The Voice, which at first glance seemed similar to FOX’s American Idol. Talented young performers all looking for their big break in the music industry by performing in front of celebrity judges or “coaches,” as The Voice coins them, including Christina Aguilera, Cee Lo Green, Adam […]

Transparency: How Much is Too Much?

As a PR professional, I consider transparency to be one of the most important principles of my job. As a rule of thumb, I tell myself and my clients that if you wouldn’t want your statement or actions popping up in an Internet search result, then you probably shouldn’t be saying or doing it. We’ve […]

What Not To Do in Crisis Communication

By now, everyone is aware of the News Corporation hacking scandal unfolding in England. Amidst the coverage, I came across an article from Forbes’ writer Robert Wynne who posted an interesting take on the scandal from a “what not to do” PR scenario. The article titled, “News Corp Hacks Public Relations Efforts,” outlined several PR […]

Invite Only: Google+

With the recent launch of Google+, everyone is speculating how this new social media “project” will fit within the overall landscape dominated by well-established players such as Facebook and Twitter. Are we really ready to adopt yet another new platform? And what is this new platform exactly? One answer currently prevails: Only time will tell. […]

A Lion’s Share of Media

In case you missed the buzz around town earlier this month, more than 15,000 members of Lions Clubs International (LCI) convened in Seattle for its 94th International Convention, one of the world’s largest annual conventions of its kind. It was the first time the annual convention was held in the Pacific Northwest, and specific to […]

Tweeting as a Brand: Do’s, Don’ts and Companies Worth Learning From

For many businesses today, creating a Twitter account is an imperative. According to Media Bistro.com, there are more than 300 million user accounts, so it’s not surprising that Twitter is an increasingly critical communication platform to drive sales, manage customer service and directly engage with consumers while presenting an open, authentic form of communication with […]

Measuring ROI in Social Media

Measurement is one of the most important activities in PR. If you can’t measure success, then how do you prove the value that PR can add? Measuring the reach and impact of traditional media can be tricky all on its own. While you may land a story in the front page of The New York […]

Did you Get the Message? How Guerilla Marketing Can Be Effective For Business

“Guerilla marketing” is a way to generate buzz without instituting a hefty marketing budget. This method is oftentimes effective because it is attention-grabbing and easy to understand. Arguably one of the most famous guerilla marketing campaigns is the Oscar Mayer Wienermobile. The enormous hotdog-shaped car makes its way across the nation drawing attention from children […]