Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
The heyday of native advertising is over. Even before the ornaments are taken down from the tree to be placed carefully into dusty boxes marked “Xmas,” the Federal Trade Commission released its new guidelines for native advertising that are sending people into a tizzy and forever changing the way publishers and brands leverage the controversial medium. Native advertising – the inclusion of sponsored brand content within existing editorial formats – will be virtually obliterated since the new FTC guidelines require native advertising to abide by stricter guidelines and in many cases, disqualifies how native is practiced today.
As media journalist Bob Garfield wrote, “The action will be devastating to advertisers, agencies and mainly publishers, but it cannot be surprising to anyone.”
Given the rise of digital formats and consumers’ dwindling attention spans, publishers have been under the gun to stay afloat. Over the last several years, publishers have faced stiff competition from content aggregators, social networks, and blogs, searching for novel ways to present information that drives page views and attracts advertiser dollars.
As Walt Mossberg of Re/code mentioned on stage in late 2014 at the Geekwire Summit, “It’s a great time to be a writer. But it’s a tough time to be a publisher.” Re/code’s parent company Revere Digital, was wholly acquired by Vox Media earlier this year.
Native advertising, a format that emerged five years ago, has allowed advertisers to heavily influence content on publisher sites through sponsored posts and in-stream ad units. Native was thought of as a shiny new revenue channel for publishers, a way to seamlessly fold in branded content within the confines of a publisher’s existing editorial flow – a nod to the advertorials of yesteryear but without the stigma.
And advertisers were jumping on the bandwagon since publishers weren’t always explicitly required to identify native ads from other content on their site or in a publication. But several outlets had opted to do so. But the free ride is over.
The newly released FTC guide for native advertising is an 11-page framework that crushes the ability for publishers to surreptitiously include ad content without the public’s knowledge and requires publishers and brands to clearly disclose whether content is a paid placement.
According to the guidelines, “Terms likely to be understood include ‘Ad,’ ‘Advertisement,’ ‘Paid Advertisement,’ ‘Sponsored Advertising Content,’ or some variation thereof. Advertisers should not use terms such as ‘Promoted’ or ‘Promoted Stories,’ which in this context are at best ambiguous and potentially could mislead consumers that advertising content is endorsed by a publisher site.”
Putting on my writer hat, these guidelines make complete sense since consumers have a right to know if a publication is compensated to create content on behalf of a company.
But for those in the marketing and public relations industry, the question remains – what does this mean for agencies that create and secure coverage on behalf of their clients? A publication, say The New
York Times, clearly has an ethical obligation to report the news without bias and accepts story ideas based on news value, then researches and writes independent articles. But what about agency blogs or other publications?
With editorial departments being slashed to pieces within news organizations, where will content come from in the future? Editorial is still revered by many, in fact the entire concept of native advertising stems from advertisers trying to mimic the quality and thoroughness of premium editorial content. But how will these publications source more and more articles as the writing profession becomes commoditized with the goal of pumping out more and more stories and clicks?
One answer is through the acceptance of contributed articles written by company executives and PR professionals. But this places the tedious task of quality control on publication editors to properly vet and decline pieces that include overt marketing messages and content. Will the role of journalists morph into that of content marketers, to help publications manage the influx of content indirectly submitted by brands? Hopefully not, and many of my journalist friends would scoff at this very notion.
This question has become more and more relevant as PR professionals are becoming immersed in the industries they represent, have a penchant for writing, and are starting to blur the lines between PR and journalism. With a plethora of publishing channels at their fingertips like LinkedIn Pulse and online blogs, agency executives are feeling the desire to write, and shouldn’t writing be encouraged within the broader communications industry? Aren’t the tenets of journalism to accurately report the news and to present ideas that encourage new ways of thinking and spark intellectual discourse?
While the indirect impact of native advertising on PR agencies has yet to be clearly defined by the FTC, moving forward, a good rule of thumb for any communications firm or marketing professional is to disclose client relationships in published pieces that include clients, especially for pieces bylined by PR personnel that are placed within independent media outlets. This helps preserve journalistic integrity, highlights the values of your firm, as well as informs the public about unseen influences that may be at play.
However, the medium should also dictate the message. It is my belief that marketing agencies and PR firms are generally known to be paid by their clients and therefore should be able to publish posts about said clients on agency blogs, on LinkedIn, and via social media. Especially if clients are clearly listed on an agency’s website.
And regarding how these new FTC regulations will impact traditional publishers and brands, only time will tell.
What do you think about the new regulations? How will they impact your business?
One often overlooked activity in the PR professional’s arsenal is the satellite media tour. The satellite media tour (SMT) involves leveraging an expert spokesperson and making him or her available for live or taped interviews with television news teams.
For instance, Joan Lunden, an award-winning journalist, bestselling author, motivational speaker, women’s health and wellness advocate, and mom of seven continues to be one of the most recognized and trusted personalities in America. She also is a spokesperson for A Place for Mom (APFM), the largest senior living referral service in the U.S. and Canada.
We had the pleasure of working with Joan Lunden and her team to set up and conduct a successful SMT on how to talk with aging loved ones over the holidays about planning for their future. Specifically, we collaborated with another firm to secure studio space and book the interviews. Joan then did two to five minute interviews with more than 17 television and radio stations.
In her interviews, Lunden explained that with 90 million people expected to travel over the holiday season, there is “a great opportunity for families to find out how their moms, dads, uncles, aunts and older siblings are doing physically, emotionally and mentally.” She then provided tips for how to prepare for these important and sometimes challenging conversations. Check out these clips to watch some of the coverage surrounding the SMT and learn more about Joan’s important work for A Place for Mom: KBTV Fox – Beaumont, Texas, WZVN ABC – Fort Myers, Florida, WAAY ABC – Huntsville, Alabama, WKOW ABC – Madison, Wisconsin, WGXA Fox – Macon, Georgia, KTIV NBC – Sioux City, Iowa
To pull off a successful SMT, here are a few tips to keep in mind:
- Be clear on your objectives. Is the goal to educate or entertain viewers? This will have a big impact on the selection of your expert spokesperson and the messages you are working to convey. It will also inform the creation of companion content such as b-roll and your set design.
- Have a compelling, credible expert who is adept at working with the broadcast media. Someone like Joan Lunden is ideal. As an award-winning journalist, and longest running host in early morning television with Good Morning America, we knew Joan Lunden would do a fantastic job, and more importantly, the producers with television stations around the country knew they could count on her to provide valuable information to their viewers.
- Develop talking points for your spokesperson. Identify three or four points the spokesperson will make during each interview. Use language that is accessible to a wide-range of viewers.
- Carefully select clothing and set design. Your expert spokesperson will want to dress in a manner that is complementary to the messages he or she is delivering. It is a good idea to think about the studio set and whether it makes sense to display a logo in the background.
- Rehearse. Practicing the delivery of the information is often critical to success and ensuring the messages stay top-of-mind during each interview.
- For each interview, consider the market. A good spokesperson might tailor the information for the station’s local audience.
- On the day of the interviews, make sure the spokesperson has his or her favorite snacks and beverage. It takes a significant amount of energy to do 15 to 20 back-to-back interviews, so make sure you have the right refreshments to help your expert maintain his or her energy levels.
We hope these tips are helpful as you consider leveraging the Satellite Media Tour for your clients.
One of the most exciting and challenging aspects of our work in PR is driving coverage in the absence of hard news. Without funding announcements, partnerships, or new products to announce, how can PR pros drive meaningful coverage for their clients?
With a little persistence and a clear plan in place, PR professionals can drive stellar results for clients even without formal announcements. This is of particular importance for clients in the service industry, such as consulting firms or advertising agencies, who have compelling stories to tell but may not have hard news to announce regularly.
For these clients, we recommend an integrated approach focused on the following strategies and tactics:
- Build thought leadership platforms for the executive team – Get to know the executive team’s interests and areas of expertise by scheduling short one-on-one brainstorming sessions with each key executive. Come prepared for these sessions with specific questions, and recap what you heard from the executive after the meeting so there are shared expectations.
By developing thought leadership platforms for each executive, PR pros can effectively offer the executives as sources to journalists, develop bylines on their behalf, and pursue targeted speaking opportunities that resonate with the client and their audiences. Taking the time to become rooted in your clients’ platforms helps you establish them as thought leaders, particularly in the absence of hard news.
- Monitor and leverage relevant industry trends – For each executive, monitor industry trends that are relevant to his/her thought leadership platform. For example, is he or she interested in dealflow and financial trends? Invest a certain amount of time each week to reading key publications (e.g., Marketwatch, The Financial Times, etc.) to understand what’s happening in the space and identify opportunities to insert your client’s perspective.
When you find a relevant story or angle, do the heavy lifting of flagging the opportunity and outlining a potential perspective for the executive based on what you know from your brainstorming session. When the angle is agreed on and clearly articulated, move quickly to share the perspective with key journalists in the space to book briefings and drive coverage.
- Build thought leadership through contributed articles and speaking opportunities – Contributed articles are a wonderful way to drive coverage and establish thought leadership, especially in the absence of hard news. They also have the added benefit of helping drive additional editorial coverage; once an executive has been published in a number of publications, it can be easier to secure journalists’ interest in briefings. Based on your brainstorming session with the executive team, develop a plan that includes potential topics, outlets, and timing for bylines for each executive. When there’s consensus on the plan, begin drafting! You’ll find that the more bylines you develop for an executive, the more natural it becomes to capture his/her tone, perspective and style.
Bylines can also be repurposed for speaking abstracts at targeted events for the executive team. Speaking opportunities require a large time investment, often involving travel, so it is important to identify opportunities that are a good fit for the executives’ thought leadership platforms and that reach their respective target audience(s).
- Establish a process that works for your client and your team – As with any PR program, it is crucial to execute on account activities in a strategic and sustained manner. With hard news, there’s the inevitable date that the news crosses the wire, forcing the PR team to act aggressively prior to the announcement. With proactive pitching and bylines, however, the lack of a deadline could create a lack of urgency – the PR team needs to create a rhythm for these activities and stick to it.
It is important to establish regular times throughout the week to keep these activities moving forward and clearly delegate roles and responsibilities across account teams. For example, dedicating a certain amount of time per week to reading relevant industry news is crucial to driving coverage, so the team needs to have a clear process in place for identifying and flagging proactive pitch angles.
By becoming rooted in the executive team’s thought leadership platform, monitoring industry trends, aggressively pitching reporters proactively, and crafting contributed articles and speaking abstracts, PR teams can secure fantastic coverage – even without a single press release. The key is to strategically plan these activities and delegate across the account team, so you can create a steady cadence of coverage for your client.
“We are excited to have you onboard,” one of the founding partners told me as I was settling into my new role. Little did I know, what I was about to embark on would change my perception on PR, business and what it means to do what you love.
It all started with my fascination with how stories are told and how perceptions are built – PR helps make things possible. I was going to school full-time just learning the ropes of the industry and suddenly I was working full-full time trying to climb them. Luckily, it was a smooth transition.
As my first year dedicating about 260 days (which equates to roughly 2,080 hours and 124,800 minutes) to PR comes to a close, it’s important to reflect on the accomplishments and failures in order to plan for success in the future – because if you don’t love what you do and strive to do it better, why do it? I’d like to share three pieces of advice for the up-and-coming PR pro that I wish people told me when I was starting out.
- Keep a list of all the reporters you build relationships with and keep notes of your correspondence. I began building my personal media list about six months after I started pitching reporters. Note, it’s crucial to remember what reporters tell you (what stories they like, what clients they’re interested in, what they don’t like, editorial guidelines, etc.). I recommend building a list in Excel – I’ll discuss organization later.
- Exceptional writing skills are a must. I wish I had known how important it is to have strong writing skills because I would have taken it more seriously in school. I felt as though I was pretty good before I started – now it’s good I’m up for a decent challenge. You do a lot of writing in this job, so if you don’t like to write, this may not be the right career for you.
- You will need to learn a lot about many industries really fast – and it doesn’t slow down. Try not to get too overwhelmed and just do your best. The more you can read and learn about your client’s industry, the more valuable you will be to the client, the reporter and the agency – don’t forget that.
In addition to reflecting on what I wish I knew, I also wanted to share some advice about ways that you can plan for success in the future, because the planning should never stop. I suggest setting yearly goals; every year, evaluate your progress and set measurable objectives to reach your targets. We should never stop striving to become a more improved version of ourselves! Never stop working for tomorrow, but always live in the now – it’s a healthy motto to live by. Here are a couple suggestions to help keep everything together as you continue your journey in PR.
- Create and maintain an integrated organizational system. Sync your email to your phone, laptop and iPad/tablet and keep your inbox organized so you can find things quickly. Also, create a well-kept organizational system for your office space that works for you. It’ll be important to plan for ways to be prepared for anything as quickly as possible – staying organized is critical in this industry.
- Take time to smell the flowers. Take time for yourself and your life outside of the office. It’s important to be successful and I promote doing what it takes to get the job done, but do so at the right pace. Have fun with your coworkers and get to know them because it’ll make working more enjoyable if you work around people you know and like. Enjoy your time off and take care of yourself by going on vacation, going to the gym and eating healthy food. It’s important to uphold a workhard – playhard (aka) work-life balance lifestyle. You’ll make yourself happier as well as the people around you.
If you have any advice, tips or stories that’ll help me, and those who will soon cross the “I survived my first year in PR” finish line, please share!
As we look back on another year there are numerous successes, big and small, to celebrate.
2015 has been a year of growth for Communiqué PR! We settled into our new, larger office space, added several new clients to our portfolio as well as a few new PR professionals to our stellar team.
We saw the culmination of our work result in successful exits for three clients: Mobidia was acquired by AppAnnie, VoloMetrix was acquired by Microsoft, and Attachmate finalized its acquisition by Micro Focus.
Our work drove awareness and demand for several clients’ products, including:
- Delta-Q, a leading supplier of battery charging solutions, which announced its expanded IC Series product line.
- Darigold, which announced its new white cheddar cheese. If you have not tried it, we really encourage you to sample it this holiday season.
- Revel Systems, a leading iPad point-of-sale platform, announcement that it secured $100 million Series C funding as well as partnerships with Intuit and Apple. CEO Lisa Falzone made the list of Forbes’ Eight Rising Stars, the Fortune 40 Under 40 and was a featured speaker at influential industry conferences including Collision and Fortune Brainstorm Tech. In Q3 2015 alone, the Communiqué PR team secured over 96 original articles on behalf of Revel.
- Works Applications, an ERP solution provider, announced its plans to enter the U.S. market with AI Works. In addition to conducting proactive media outreach around this news we enjoyed supporting the WAP team and building new media relationships at HR Tech in Las Vegas.
- A “New Clothing Line for ‘Tech Guys,’ Ya Joe, Selects Communiqué as Its Agency of Record” and had a stellar launch with coverage secured in TechCrunch, CIO, The Seattle Times, GeekWire and Network World.
- We drove significant awareness for Spaceflight, which contributed to CEO Jason Andrews recently being named one of the Newsmakers of the Year by GeekWire. The company announced funding in March 2015 (Seattle’s Spaceflight Industries Raises $20 Million to Accelerate Growth) and announced the purchase of a rocket in September 2015 (Spaceflight purchases SpaceX Falcon 9 Rocket).
- Summit Imaging was named the #1 midsize company to work for in Seattle Business Magazine’s annual “Best Companies to Work For 2015” list. In addition, Summit Imaging launched a new mobile app and began offering support services for portable ultrasound medical equipment. Finally, the company achieved ISO certifications 13485:2003 and 9001:2008, highlighting the company’s commitment to assuring its customers receive the finest in quality and support for their ultrasound repair needs.
In addition to providing excellent results for our clients, our team continues to be a resource for marketing and PR professionals and students through our book and agency blog. Our book, “Strategic Public Relations: 10 Principles to Harness the Power of PR,” is being used as a text in university courses at Xavier University, University of Wisconsin-Madison (School of Journalism and Mass Communication), Liberty University, and the University of New York in Prague.
We also continued to have several of our blog posts syndicated by industry media outlets, including PRDaily, which published the following articles from Communiqué PR team members during the year:
- 3 PR lessons from the Seattle Seahawks’ Marshawn Lynch
- 3 ways to supplement your ‘slow PR’ strategy
- Newsjacking for dummies
- 5 pointers for effective phone pitches
- A 5-step process to guarantee a rock-solid media list
- Should you be pitching to algorithms rather than humans?
- 5 ways to make your contributed content sing
- 5 techniques for boosting PR creativity
- Tips for writing long-form posts on LinkedIn
- How technology’s ‘Hummingbird Effect’ evolves PR strategies
Ensuring a positive workplace environment is always a priority and this year Communiqué PR was named one of Washington’s Best Places to Work in 2015 by Seattle Business Magazine. We are particularly proud of this award, as it is based on survey responses provided by our team. We also took time out during the year to celebrate our successes with several fun outings, barbeques in our courtyard and our annual holiday party!
As the year ends, we remain grateful for our close relationships with one another, our clients, and the many journalists and analysts with whom we work. We are fortunate to have long-standing relationships with people around the world and look forward to expanding our network and opportunities for our clients in the coming year.
Happy Holidays and Best Wishes for a Wonderful 2016!
PR is all-too often defined by the almighty press release. Without hard news, many companies make the mistake of going dark and waiting until their next big announcement, not wanting to “bother” busy reporters or reprioritizing efforts away from PR until there’s a reason to pay attention to it again.
A successful PR program needs constant attention and creative input; it cannot be driven by news announcements alone. PR’s value comes from maintaining a steady, consistent flow of activity and coverage, which requires creativity, tenacity, resourcefulness and, above all, proactivity. PR professionals need to think of press releases as just one tool in their arsenal to help build awareness and mindshare for our clients.
For our client Flowroute, which describes itself as a “software company that happens to be a carrier,” the team took a multi-faceted approach to ensure that Flowroute was being consistently being seen by the right journalists, analysts, and influencers. Below is a summary of the results we’ve been able to secure for Flowroute over the past four months, and suggestions for ways you can keep your clients top of mind, without relying too heavily on press releases.
Identify the influencers: Industry analysts can be an important ally in your communications efforts. They have the ability to influence potential customers, offer third-party support to add credibility to news stories, and raise awareness around new product categories. Stay up to date on breaking news impacting your client’s space and pay attention to which analysts are being quoted by reporters. These are the people those journalists turn to for perspective on trends and breaking news – they should be on your radar! To date, we’ve secured briefings for Flowroute with several analysts from Current Analysis, Forrester, IDC, Infonetics, Nemertes Research, and Ovum.
Be flexible in your “ask” to reporters: Typically, we pitch reporters in the attempt to secure initial interviews/briefings for our clients. The reporters, in turn, write stories based on those interviews and (hopefully!) include our client in the final story. But be mindful when reaching out that not all pitches have to result in a briefing. Reporters are busier than ever, often being tasked to write multiple stories a day under very tight deadlines. They simply don’t have time to speak with everyone. For Flowroute, we sent out a proactive pitch to a select group of journalists, and offered either a briefing with an executive, or a contributed article/byline. This approach resulted in our securing a byline for Flowroute co-founder and CPO Sean Hsieh in RCR Wireless’ Reality Check column (“Busting myths and misconceptions about SIP trunking security”).
Read. Read. Then read some more. Keeping the drumbeat going requires you to be aware of the other instruments being played – that means paying attention to what competitors, partners, analysts, and your client are saying on a daily basis. That means regularly checking Twitter and other social feeds as well as HARO queries that come in daily. This allows you to offer your client as a source when news breaks, or when a trend is just starting to gain momentum. For Flowroute, our team keeps a close eye on their blog for potential story ideas – in one case, we developed a proactive pitch based on a post that CMO Dan Nordale wrote about the a new model emerging in telecom that Flowroute is calling “Be Your Own Carrier.” It resulted in our securing an introductory briefing with SD Times, one of the major publications aimed at software developers. Leveraging existing content like blog posts, white papers, case studies, and other materials can help secure media interest and coverage without depending on hard news or press releases.
I hope that our success to date with Flowroute can offer some new ideas for keeping momentum going, even when there’s not a huge news pipeline. Press releases on their own don’t guarantee coverage or media interest, but rather it’s the cumulative mix of proactive and news-driven outreach that keeps the steady drumbeat going for our clients. Let us know if there are ways you’ve helped keep a client’s visibility up outside of press releases – we’d love to hear from you!