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Visibility, Credibility, and Growth.

From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.

Hello From the Other Side: What Adele Can Teach Us About PR

I’ll admit it. I’m a sucker for pretty much anything Adele does. So when Inc. Magazine recently ran a column about “6 Great Business Lessons from Adele’s Branding Strategy,” you know I was all over it.

I’d like to think that almost everyone can learn something from Adele and that includes PR and communications professionals. Since we only have a few short weeks left in 2015, its time to offer a few PR resolutions to consider in the year ahead, inspired by one of the biggest newsmakers in music this year.

Stay authentic: Adele doesn’t try to be something she’s not. Neither should you. Your clients, teams and media contacts expect you to be a trusted advisor, not just to agree with whatever they say. Trust your gut and don’t be afraid to take a stand on a creative pitch idea, press release direction, or infographic content that you feel strongly about. That said, your opinion should always be well-informed, grounded in facts and coming from a position of intellect rather than emotion or quick reaction. Do your research, be able to defend your stance and be flexible to compromise if necessary.

Look to the past, but don’t linger there. Adele isn’t afraid to review her past (ahem, obviously), but she moves on. It happens to the best of us – sometimes a pitch or press release just falls flat. Like any setback, it’s okay to be frustrated, but the key is to get back up and learn from what happened. Take time to talk openly with your teams and your client to evaluate campaigns or pitches that worked, as well as those that didn’t, so that you can learn from them and adapt your strategies accordingly next time. Quarterly or annual reviews are the obvious time for program evaluation, but don’t limit those conversations to just a few times a year; it must be an ongoing conversation.

Don’t call (reporters) a thousand times. In “Hello,” Adele notes that “I must have called a thousand times….but when I call you never seem to be home.” It can feel that way some days for PR professionals when it comes to media outreach. If you’re being met with radio silence on a pitch, there has to be a reason for it. This is one of the most basic – but critical – parts of PR: pay attention to what reporters cover, do your research each and every time you reach out to them, and tailor your outreach accordingly. This includes knowing how they like to be contacted (email versus texts or Twitter DMs, for example), and what they’ve written about recently. Tenacity is important in order to break through reporter’s flooded inboxes, but so is respect and knowing when to move on to a new outlet or take a new angle/approach.

Be thoughtful – and even exclusive – about whom you share your news. Much of the buzz around Adele’s latest album “25” is around the fact that she chose not to have it streamed on any digital music services. Despite this, the album (as of today) as sold over five million copies. This type of approach might not work for every artist, but the fact that she took a bold risk about how and where her album would be distributed should be applauded. Consider this too with your clients – are there instances where a story or announcement could be offered to an influential, trusted reporter as an exclusive rather than being distributed to a larger pool of journalists? Often times, one, in-depth, exclusive article in a targeted publication is far more impactful than several quick mentions based off of a release.

Connect with a large audience. Adele’s music speaks to pretty much everyone– as the Inc. article mentions, people from grannies to teens to CEOs can all relate to Adele. When you’re thinking of a pitch, try to consider the bigger story your client is trying to tell, or the broader problem they’re trying to solve. It’s easy to get bogged down in product tech-speak and industry-specific jargon, especially with very tech clients – but keep your eye on the bigger picture. What does this widget/technology/feature enable people to do that they couldn’t before? Why does that matter? Why is this company/executive interesting? It’s important to strike a balance in your messaging between more granular, specialized points of interest versus those that can be appreciated by a broader audience.

Be smart about social media. Adele doesn’t drunk tweet (anymore). Neither should you. Just don’t do it. It’s common sense, but never forget that your social posts can be read by everyone from your ex, your roommates, your boss, your cross fit instructor, your clients and your client’s clients. Be authentic, but be aware of how far those tweets and pictures and updates reach.

I hope this provides some good reminders for you and your PR teams in the year ahead – with her 2016 tour kicking off shortly, there will surely be numerous times throughout the year to revisit and reinforce these lessons by singing along with Adele loudly in your car and on karaoke stages across the country.

People Analytics Pioneer VoloMetrix Acquired by Microsoft

 

Celebrations are in order! Our recent client VoloMetrix, a leading people analytics technology company, announced earlier this year that it has been acquired by Microsoft to bring deeper insights into worker productivity. VoloMetrix’s technology provides unprecedented visibility into how people spend their time, offering enterprises a data-driven way to quantify employee efficiency and engagement.

VoloMetrix’s technology will power Microsoft’s new Delve Organizational Analytics platform, which will allow companies to cull Office 365 data to unearth workforce trends. By measuring productivity, the tool will also help companies better understand engagement and work/life balance issues facing their employees.

Rajesh Jha, corporate vice president of Outlook and Office 365, put it best when he shared in a blog post today: “Giving people access to real data and objective, personalized feedback can lead to a virtuous cycle of improvement for both individuals and their company.” Click here for Jha’s complete blog post announcing the acquisition.

VoloMetrix’s acquisition highlights the crucial role that PR can play in driving awareness of a company, particularly by potential acquirers. Through a strategic blend of rapid-response pitching, hard news and byline placements, VoloMetrix garnered significant coverage in business and tech press. Here are several coverage highlights we’re proud to share:

VoloMetrix is truly a revolutionary and innovative company, and we wish them a huge congrats on their acquisition! We can’t wait to see VoloMetrix and Microsoft improve how enterprises around the globe operate and function.

Helping Delta-Q “Lead the Charge in Innovation”

For nearly two years, Communiqué PR has been working with Delta-Q Technologies, a leading supplier of battery charging solutions, to increase awareness of its solutions for electric vehicles and industrial machines. Delta-Q provides cutting-edge battery charging solutions that improve how industries power their battery-powered vehicles, such as lift trucks and golf carts. With increased power consumption—the EIA projects the world’s energy consumption will increase 56 percent by 2040— building a better battery charging solution is crucial to continued innovation. Delta-Q’s products have been well received in the industry and are in more than 1.2 million electric vehicles and industrial machines.

After popular demand for its IC650 battery charger, Delta-Q decided to expand this offering to form a common charging platform for use across manufacturers’ product lines. Earlier this month, we partnered with Delta-Q to announce its new, expanded IC Series product line, unveiling the IC900 and IC1200.

We worked with the company to identify target media amongst Delta-Q’s key segments— aerial work platforms, floor care machines, golf cars, lift trucks, power sports, and utility and transportation. By seeding the news, offering it to select media under embargo, we were able to secure initial interest from a range of outlets, and to further pique journalists’ interest once the announcement went live on November 3, 2015. Check out the full announcement and the video showcasing the expanded product line on Delta-Q’s website.

We’re pleased with the range of coverage—hitting all of Delta-Q’s key segments—as well as the interest garnered from the key targets. Following are the results Communiqué PR secured thus far on behalf of Delta-Q:

IC Series Coverage

For more on results secured by the Communiqué team, see our blog posts “Works Applications Previews New EPS Solution and Prepares to Disrupt the U.S. Market” and “Case Study: Launching a Satellite-Imaging Startup.”

New Clothing Line for ‘Tech Guys,’ Ya Joe, Selects Communiqué as Its Agency of Record

The Seattle tech scene is booming and with several Silicon Valley companies including Facebook, Twitter, Apple and reportedly Snapchat opening engineering offices here, the burgeoning tech sector is undoubtedly having a positive impact on our local economy. With new tech jobs comes an influx of new residents, eager to find lucrative positions within IT, technology, and software design.

Our client Ya Joe recognized this tech-infused trend and created a new clothing company aimed specifically at the functional needs of “tech guys” to help them find a new way to look great with a minimal need for shopping. Founded by former CEO and Co-founder of ExOfficio Joe Boldan and Chief Creative Officer Aaron Hicks, Ya Joe selected Communiqué PR as its agency of record to help support PR initiatives around their groundbreaking launch.

“In our market research,” said Boldan, “we found that our guys often had a hard time analyzing a look or style to find something that worked for them, as well as how do you analyze a look, feel or style? I teamed up with Aaron to design the first-ever clothing line using an analytic approach with our tech guys in mind. Ya Joe’s primary goal is to alleviate the stress and anxiety these guys often experience while shopping and provide them with an alternative that has them in mind and gives them the clothing they deserve.”

The two passionately addressed these issues, basing each apparel item they designed on three fashion elements that can actually be quantified and measured: comfort, ease of care, and functionality.

By analyzing tech guys in their day-to-day lives, Boldan and Hicks were also able to better understand the features of apparel items that would make their lives easier, such as pockets that easily fit a work badge and mobile device or pockets that guys can comfortably place their hands in— elements that fashion pieces had previously neglected.

“Since we wanted to make the process for our shoppers as easy and stress free as possible, we decided to also offer selected options and colors for various occasions” said Hicks. “We use high-quality fabrics, and customize each piece to fit within our customers’ lives. The clothing is interchangeable, allowing the casual yet professional pieces to easily transition from day to night. This allows our customers to purchase a range of clothing items that all look good together.”

As a result of working with Communiqué, Ya Joe launched with great success with the following secured media placements in TechCrunch, The Seattle Times, Geekwire, Network World, and CIO:

In addition, the press release was reposted on over 100 websites and the launch accounted for an exponential increase in Ya Joe’s web traffic, directly attributed to PR activity. At launch, website traffic soared to nearly 7,300 active users with an additional spike on day 2 after the company was announced to the public.

A huge congratulations to Ya Joe for a successful launch and we look forward to wearing your fantastic clothes!

Switching Sides: Perspectives From a PR Pro Turned Journalist

There’s an old proverb that says you need to live something to truly understand it. This idea holds particularly true in the field of public relations (PR), where the day-to-day work and nuances of the business can be discussed at length with fellow professionals but can easily go over the heads of any non-PR folks unfortunate enough to get stuck in the middle of the conversation. But as a PR professional, it can sometimes be difficult to understand how things look on the other side, particularly with the people we aim to work with every day. I’ve heard it plenty of times before: my story idea had everything the reporter could’ve wanted…why is he/she passing on this great opportunity? 

To answer this question and get a sense of what it is like to be on the other side of the PR world – specifically, the media side – I contacted an old colleague who had actually made that switch within the last couple of years. Cari R., now an assistant editor at a prestigious publication not to be revealed due to restrictions from their PR department, was a rising star in the communications world before she made the leap to the other side. Today she reports on the latest happenings in science and health and was also kind enough to chat with me recently about some of the key things she now understands about being in the media after making the switch from PR professional to journalist.

What’s one of the main things you realize now about the journalistic process that maybe you didn’t when you were working in public relations?

For me, it’s the speed of how quickly things need to be done. Now don’t get me wrong – public relations can be extremely fast-paced and testing in the sense that there are a million things to do and everything needs to happen ‘’ASAP,” but with reporting, news is only as good as its timeliness (to some people, anyway). I had to adapt to that fact when I first started working as a reporter and I’m still working on it today.

With that said, however, my reporting niche doesn’t have a ton of breaking news items that need to be posted online within an hour of them happening. Generally, I have a good amount of time to put an article together and refine it – something I value greatly. I really do enjoy the process of speaking to different experts or researching a topic in-depth to really help build-out and tell a better story.

Now that you’re a journalist, what is your biggest pet-peeve when working with PR professionals?

That’s an easy one and most reporters probably say the same thing: don’t send pitch ideas on topics I don’t report about, and for goodness sake, don’t email me or call a million times about your pitch. If I haven’t responded after a follow up email or two, call it quits. Remember, reporters have to monitor all of the email we receive to avoid missing out on an important story, but we can’t respond to everyone because of the sheer volume of emails we get. Understand that your email will be read and if I’m interested in your idea, you will receive a response.

What have you taken from the world of public relations to your journalism career?

Well, I think my experiences in PR were great training to become a journalist. Taking complex topics and simplifying them for a large audience, putting together a clear story arc with a beginning, middle and end; and, of course, meeting deadlines were all important in PR and translate to my work now. I also love that I have an understanding of the PR side of things because I can provide perspective to my colleagues on certain things that they may find odd but can easily be explained through the lens of a communications person.

Be honest…do you miss public relations?

Ha! Yes, of course I miss PR! I absolutely love what I do now, but there’s nothing like jumping on the phone and getting a story placed, you know? I also can’t wait until they list me on Cision – it will be a monumental day!

 

A special thanks to Cari for taking the time to speak with me for this blog post. Next time I pitch you a story, I promise it will be right up your alley and I’ll only email twice.

Switching Sides: Perspectives From a PR Pro Turned Journalist

There’s an old proverb that says you need to live something to truly understand it. This idea holds particularly true in the field of public relations (PR), where the day-to-day work and nuances of the business can be discussed at length with fellow professionals but can easily go over the heads of any non-PR folks unfortunate enough to get stuck in the middle of the conversation. But as a PR professional, it can sometimes be difficult to understand how things look on the other side, particularly with the people we aim to work with every day. I’ve heard it plenty of times before: my story idea had everything the reporter could’ve wanted…why is he/she passing on this great opportunity? 

To answer this question and get a sense of what it is like to be on the other side of the PR world – specifically, the media side – I contacted an old colleague who had actually made that switch within the last couple of years. Cari R., now an assistant editor at a prestigious publication not to be revealed due to restrictions from their PR department, was a rising star in the communications world before she made the leap to the other side. Today she reports on the latest happenings in science and health and was also kind enough to chat with me recently about some of the key things she now understands about being in the media after making the switch from PR professional to journalist.

What’s one of the main things you realize now about the journalistic process that maybe you didn’t when you were working in public relations?

For me, it’s the speed of how quickly things need to be done. Now don’t get me wrong – public relations can be extremely fast-paced and testing in the sense that there are a million things to do and everything needs to happen ‘’ASAP,” but with reporting, news is only as good as its timeliness (to some people, anyway). I had to adapt to that fact when I first started working as a reporter and I’m still working on it today.

With that said, however, my reporting niche doesn’t have a ton of breaking news items that need to be posted online within an hour of them happening. Generally, I have a good amount of time to put an article together and refine it – something I value greatly. I really do enjoy the process of speaking to different experts or researching a topic in-depth to really help build-out and tell a better story.

Now that you’re a journalist, what is your biggest pet-peeve when working with PR professionals?

That’s an easy one and most reporters probably say the same thing: don’t send pitch ideas on topics I don’t report about, and for goodness sake, don’t email me or call a million times about your pitch. If I haven’t responded after a follow up email or two, call it quits. Remember, reporters have to monitor all of the email we receive to avoid missing out on an important story, but we can’t respond to everyone because of the sheer volume of emails we get. Understand that your email will be read and if I’m interested in your idea, you will receive a response.

What have you taken from the world of public relations to your journalism career?

Well, I think my experiences in PR were great training to become a journalist. Taking complex topics and simplifying them for a large audience, putting together a clear story arc with a beginning, middle and end; and, of course, meeting deadlines were all important in PR and translate to my work now. I also love that I have an understanding of the PR side of things because I can provide perspective to my colleagues on certain things that they may find odd but can easily be explained through the lens of a communications person.

Be honest…do you miss public relations?

Ha! Yes, of course I miss PR! I absolutely love what I do now, but there’s nothing like jumping on the phone and getting a story placed, you know? I also can’t wait until they list me on Cision – it will be a monumental day!

 

A special thanks to Cari for taking the time to speak with me for this blog post. Next time I pitch you a story, I promise it will be right up your alley and I’ll only email twice.