Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
We’ve all heard the old saying, “Do what you love and you’ll never work a day in your life.” But what comes first, the passion or the passionate effort?
For instance, professor Scott Galloway with the NYU Stern School of Business has often heard guest speakers at his business school tell young people to “follow their passion.” And he has a very pointed take on this advice.
“What utter bulls***,” Galloway said during an author lecture in 2019. “If someone tells you to follow your passion, it means they’re already rich.” Instead, Galloway encourages young people to find what they’re good at, apply the time and effort, and strive to become great at it.
It’s true that we’re often told to follow our passion when it comes to work and professional careers. Yet we are finding that passion not only can come later, but also be developed. Often, finding what you’re good at and passionate about takes time.
This recent article from Inc.com details that while passion can spark effort, effort can also spark passion, which often happens with entrepreneurs and other successful people. Two notable examples of this are Steve Jobs and Mark Cuban.
As the article notes, Jobs had other passions prior to starting Apple with his business partner Steve Wozniak, such as calligraphy and Eastern mysticism. It was only after a computer retailer purchased 50 fully assembled Apple I computers for $500 each that Jobs ultimately found his career path and created one of the world’s largest tech companies.
Similarly, Cuban advises against following your passion and has spoken about the importance of focusing on where you put your effort. He has given examples of other passions he’s had that didn’t pan out, such as pursuing athletic careers in baseball and basketball. His advice is to invest your time in things at which you excel.
“If you put in enough time, and you get really good, I will give you a little secret: Nobody quits anything they are good at, because it is fun to be good,” Cuban said. “It is fun to be one of the best. But in order to be one of the best, you have to put in effort. So don’t follow your passions. Follow your effort.”
Business experts like Cuban and professor Galloway are not alone in their assessments. In fact, scientific research backs them up. A 2014 study in the Academy of Management Journal, which investigated changes in passion as an outcome of effort, hypothesized that while many believe entrepreneurial passion drives entrepreneurial effort, the reverse can also be true. The study found that entrepreneurial passion does increase with effort.
For instance, when creating a startup business, the more time and effort that entrepreneurs invest, the more passionate and engaged they become in that business. Each success and business gain further drives that passion.
But this isn’t limited to entrepreneurs. Many folks become passionate about their work, even though they may be doing work that they didn’t initially set out to do. That is the essence of cultivating their passion with time and effort.
As success can breed success, effort can breed passion and vice versa. And experts like Galloway are quick to point this out.
“Once you’re great at something, the economic accouterments at being great at something, the prestige, the relevance, the camaraderie, the self-worth of being great will make you passionate about whatever ‘it’ is,” he said.
So put in the time to spark your passion – it can only pay off.
With an increasing number of Americans getting vaccinated and many cities easing their social distancing guidelines, more businesses are announcing plans for employees to return to the office.
Some companies are even accelerating their plans. Uber, as reported by NPR, has moved up its back-to-the-office plan from Sept. 13, 2021 to last Monday (4/3/21), on a voluntary basis. According to the article, “the ride-share company said only up to 20% of employees can opt to work from the office.”
But are we ready? When I read the NPR article on Uber’s plans, my anxiety started building. What will returning to the office be like? How do we return to the office in a safe manner? It seems I am not alone in these worries. The New York Times recently reported on this emotional impact in the article “Returning to the Office Sparks Anxiety and Dread for Some.”
Employees want and need to understand what returning to the office will look like, what the expectations are, and how they can stay safe. For example, many employees may have such questions as – has my company updated its cleaning procedures/frequencies? Will I be expected to be masked and will my employer be providing masks? How will my employer modify workspaces to minimize contact? Will my employer be conducting health screenings?
Companies can help address these questions and alleviate employee anxieties by creating some preparation beforehand and implementing effective internal communication practices. Clear, direct and consistent communication will be critical in making the return to the office a success for both employers and employees. Outlined below are a few recommendations on how employers can successfully navigate the transition of having employees returning to the office while also instilling confidence and clarity throughout the process.
- First, gather Information – Some organizations are conducting internal surveys to understand employees’ perspectives and concerns on coming back into the office environment. After a year or more of working remotely, employees may have moved farther away from the office. Others are continuing to care for school-age children and conduct school remotely from home. So, an employee’s decision to start coming into the office is a personal one and can create added stress.
According to Glassdoor’s survey of U.S. employees who are working from home due to COVID-19, “nearly 9 in 10 (86%) say they would prefer to continue working from home at least part of the time.” Another interesting aspect reflected in PwC’s workforce survey of 1,515 US employees illustrated that “employee priorities are shifting on location, benefits and skills.”
For employers, understanding your employees’ needs and priorities can help inform not only future policies and procedures around returning to the office but also in how employers communicate such plans with their teams.
- Establish Updated Policies and Procedures – Employers should work with HR, legal and operations teams to ensure internal alignment on policies on how to minimize risks and potential for exposure within the office environment. Managers should receive training or guidance on these established policies and procedures. For example, will staff who are on site be required to participate in health screenings? Will vaccines be required of returning employees? How will the company manage and mitigate possible exposure at the office.
As detailed in the WSJ article “Companies Wrestle With Hybrid Work Plans—Awkward Meetings and Midweek Crowding,” businesses “are grappling with what new schedules employees should follow, where people should sit in redesigned offices, and how best to prevent employees at home from feeling left out of impromptu office discussions or being passed over for opportunities…”
- Communicate Regularly and Often – Most organizations have increased their internal communication outreach practices since the pandemic began. This has been important as teams are more dispersed and office norms have been disrupted. To help prepare for, adjust to and hopefully thrive with future changes, employers will benefit from upholding these increased internal communication practices. Ideally, outreach can take a variety of forms (e.g., Slack, email, intranet, etc.). Employees need to know where to get information, who to talk to regarding their specific needs/situation and know that their needs regarding safety are being addressed.
MIT Sloan Management Review offers helpful guidance on steps leaders can take “now to make employees feel supported and safe before they resume in-person work.”
At Communiqué, we are working with our employees to gauge their interest and concerns around returning to the office.
Are you preparing for your team to come back into the office? What steps are you taking to ensure it is a success? We’ve love to hear your input and feedback on your company’s experience so far.
In a fast-paced work environment, professionals tend to address problems with the same, overused solutions. This copy-and-paste maneuver is an efficient use of our brain’s energy but tends to treat unique problems with generalized solutions. What if we could hack our brain and force it to think in more creative ways?
Dr. Shelley Carson, author of “Your Creative Brain: Seven Steps to Maximize Imagination, Productivity, and Innovation in Your Life,” has created a model of seven brain states of creativity. She has named these states as the “CREATES brainsets.” We can think of a brainset as “the biological equivalent of mindsets.” The seven brainsets are:
- Connect
- Reason
- Envision
- Absorb
- Transform
- Evaluate
- Stream
Each brainset relates to a different type of thinking. Understanding brainsets and how to use them can help us steer the creative problem-solving process through this creative, focused thinking and then come up with more novel solutions. I will go over the three most important brainsets: connect, absorb and envision. These brainsets are the easiest to invoke and are the most applicable to the workplace.
The connect brainset helps us to generate multiple ideas and make connections between disparate concepts. This brainset can be invoked through the process of riffing or brainstorming. A group that is riffing often generates both a wide range and a high number of ideas. Ideas are written down but are not evaluated until the riffing process is over. The key to riffing is to draw connections between outside concepts and build a long list of potential ideas. Only at the end of riffing do you decide to narrow down the list of possibilities to find your creative solution.
The connect brainset can also be invoked in smaller ways through posing unusual connections and word combinations, using juxtaposition or employing metaphor in your writing.
The absorb brainset is all about paying attention to the world around you. The human brain tries to conserve energy by ignoring excessive stimuli in our daily lives. A person invoking their absorb brainset scans the environment, notices new things, and treats new ideas with respect and suspends judgement. Intentionally activating our absorb brainset allows us to override the cognitive inhibition that leads us to filter out sensory inputs and judge them as irrelevant. Absorbing information is helpful for seeking new problems or seeking information to solve new problems.
Practice engaging the absorb brainset by trying to write in colorful and concrete detail. Include words and descriptions that help activate all the senses.
Finally, the envision brainset encourages us to think visually about a problem. Many of us get into the habit of only thinking in verbal thoughts; however, the human brain has an incredible ability to envision and engineer objects and spaces in our minds. Evoking the envision brainset is a quick trick to bypass thinking about previous, overused solutions and instead to visualize something new. It will help us to prompt visual solutions to existing problems, give insights into how spaces are used and solve what-ifs of future or unknown scenarios.
Practice your envision brainset by visualizing the solution to your problem or imagining an unfamiliar or future experience. Including pictures and graphics in your work can also help to prompt the envision brainset.
I hope you’ll try activating these brainsets next time you find yourself in a creative rut at work. Try engaging in a riffing session to find a novel solution by connecting seemingly unrelated ideas. Or search for overlooked details in the world around you and write with colorful imagery. Try visualizing your problem before beginning to write out a solution. Applying these brainsets to your workplace will inspire creative solutions to any problems you are facing.
When trying to optimize content and boost rankings on search engines, many marketing pros look to search engine optimization (SEO) as their north star. These three magic words (and letters) help teams measure and increase general brand awareness and engagement with target audiences. By investing in SEO, businesses interconnect their marketing efforts with the architecture of their website so that all content produced, and shared aids in increasing the visibility of their website. When a company makes it easier for key audiences to access content, they can drive more traffic to the website, and as a result, create greater opportunities for new business.
SEO can be a daunting area to fully master. As with any communication objectives and accompanying strategies, it is critical to identify and track metrics that will help marketing teams measure the success of such efforts. There are many metrics a company can use to track SEO performance such as organic traffic and clicks, time on a page, Domain Authority or keyword ranking. Google Analytics and Moz’s proprietary authority metrics offer insights that can help companies measure their SEO efforts. For specific guidance on metrics and how to track them, consider reviewing Moz’s Tracking SEO Performance page.
Just as there are many metrics to help track SEO performance, there are also several ways to boost SEO. Updating content such as website copy, images, URLs, navigation panes (and location of this content) on a company website can help improve efforts. For example, updating website copy to include keywords that your target audiences are using to search for businesses or solutions can help optimize the website. A couple of other best practices are to make the URL friendly to search and share, and to add a physical address on the website pages so that the company comes up in local searches. Listing a business’ address on the website can drive local traffic and generate business leads.
In addition to website architecture, a promising way to boost SEO is through blogging. According to SEO leader, HubSpot, “Blogging helps boost SEO quality by positioning your website as a relevant answer to your customers’ questions. Blog posts that specifically use a variety of on-page SEO tactics can give you more opportunities to rank in search engines and get customers to visit your site.” This means that there is an opportunity to improve an SEO score in each blog post and web page.
Below are a few intuitive yet impactful ways to boost SEO efforts through developing and distributing content on a company blog.
- Set editorial guidelines. When kicking off blogging efforts or revisiting the overall blogging process to ensure it supports a company’s SEO strategy, teams should first set guidelines for all future posts. This includes the length and quality of the blog post title, the meta title and description, article tags, blog word count, images and other elements that involve the content structure. By considering these elements, companies make their blog post more attractive and digestible to readers, which can increase the frequency they visit the blog and the time they stay on each post, which are both factors that calculate into search engine ranking. For helpful elements to consider when setting your blogging guidelines, visit HubSpot’s article, “The Anatomy of a Perfect Blog Post.”
- Don’t forget the keywords and phrases. Remember, it’s quality over quantity here. In addition to setting and following editorial guidelines for blogging, it is critical to integrate keywords and phrases. These words and phrases are the terms that target audiences are using to search to locate relevant businesses or solutions. With that said, quality is chief over quantity. Just because a blog has 50 ranking keywords, does not mean it will be a valuable blog post for SEO. Instead, the keywords should be specific to the target audience and relevant to the blog topic at hand. Teams can improve these efforts by creating target customer personas and ensuring the phrases they include in posts meet the needs and interests of those individuals.
- Include links to external and internal pages. Adding links from other blogs or websites can help increase the likelihood of receiving a link back. Backlinks from other websites to your homepage can help increase page rank as well as drive traffic and trust. In addition to including external links to drive backlinks, companies should also include links to other pages on the website in their blog posts. Internal linking can improve usability and inform how audiences navigate the site (i.e. by directing users throughout the website). This can also help increase page views and site conversion rate, as audiences and prospect customers read travel throughout the website.
- Review traffic and engagement with blog posts. Make changes as needed. As the number of blog posts increases, it is important to review the data behind these articles in line with the previously determined metrics. If the team sees a blog performing exceptionally well, they can share it on social media or replicate similar efforts on other existing posts and remove old content or content that is under performing. Additionally, taking time to update or repurpose content on the blog or other company channels can help attract viewers and increase searchability.
SEO is a long-term, multifaceted strategy. It requires commitment and consistency to ensure all content checks the relevant boxes to be considered “optimized”. As companies evaluate how to improve their SEO ranking, blogging is a great strategy to explore. Not only can blog content strengthen a company’s SEO investments, but blogging can also reinforce a company’s thought leadership and topic authority, which will build trust and credibility among target audiences. For more on this topic, visit Communique PR’s growing library of SEO related blogs.
Happy April Fool’s Day! Remember to take everything you read today with a grain of salt; you might find an announcement that’s meant to elicit laughter instead of, or in addition to, press coverage. The best uses of humor can make a positive, memorable impression, but the worst can turn people away.
How to Use Humor in PR
If you’ve weighed the risk against the reward and think humor could be a good strategy for you to increase awareness and reception of your PR content, there are a couple of tips to consider to ensure your work successfully lands with target audiences:
- Use humor to expand and sharpen your brand messages. Humorous content is often more memorable and sharable than a standard press release. Humor can engage an audience more effectively and result in content being shared more broadly on social media. To use the power of humor to elevate your brand, make sure to align your content with your company’s brand promises and messaging and make sure they’re cohesive with your marketing/PR program.
- Consider your audience. The perceptions and demographics of your target audiences, and their relationships to your company, can impact if they find something funny or in poor taste. An audience of retirees might not view a joke in the same light as recent high school graduates.
- Boost your company news with humor. While April Fool’s Day may not be the best time to make real announcements, pairing a crowd-pleasing spin with company updates may help the content spread further and attract more journalists. For example, check out Dollar Shave Club’s funny and viral introduction to the shaving industry.
- Avoid attacking other brands. Self-deprecating humor is less likely to push customers away or spark defamation lawsuits from competitors. Using lighter, approachable humor like self-deprecation can indirectly differentiate your brand from competitors and drive interest from new customers.
The Elements of Humor
To explore the use of humor in PR and offer some best practices, we need to first explore what makes something funny. According to an opinion piece about what makes things humorous from the Proceedings of the National Academy of Sciences of the USA, “humor occurs when things seem safe, playful, acceptable, or benign,” and laughter corresponds with motor inhibition and muscle weakness, changes associated with being in a safe environment. This can potentially make a brand seem to be on your side, leading to increased trust.
However, creating a funny PR campaign is a skill and one that can be tricky to do successfully. Humorous things can include wordplay, physical comedy, irony and many more strategies, but the most consistent element of humor is the defiance of expectations. Dubbed ‘benign violations,’ humor occurs when something is an affront to someone’s wellbeing, identity, understanding of the world, or communication and social norms, especially with illogical or aggressive undercurrents. Importantly, while they go against expectations and beliefs, these attacks are actually safe, playful, or impermanent. This results in conflicting or ambiguous interpretations with no real harm to the audience.
Here are a handful of ways to make something funny:
- Inversion. Flip the idea backwards, upside down, and drop it somewhere new. Example: Amazon Alexa’s 2018 Super Bowl Commercial.
- Repetition. Build tension and expectations by referencing or forming a pattern and then breaking it. Example: Tide’s 2018 Super Bowl Commercial.
- Exaggeration and hyperbole. Intensifies an aspect of a character, condition or company to reflect strong feelings or intentions. Example: The Most Amazing Press Release Ever Written.
- Puns. Deliberately confuse similar words or phrases based on homonymy, polysemy or metaphors. Example: Reese’s 2020 Super Bowl Commercial.
April Fool’s Day Announcements
When it comes to April Fool’s Day announcements, some brands have taken approaches that have brought adoration. However, using humor in PR and sharing joke announcements must be approached thoughtfully.
A joke made in poor taste can cause damage to a brand’s reputation. Approaching a sensitive subject, like abuse, race, disability or illness, can cause your humor to bomb and for people to be offended.
If your timing is off or if it’s not clear that an announcement is a joke, like Volkswagen’s fake rebranding to ‘Voltswagen’, journalists may take it seriously and share untruths about your company. This mistake can make journalists look bad and lead them to not trust your company or chose to report on your news again. In the case of Volkswagen, this also brought up other times they lied to the public and these statements from reporters and advertising leaders:
- “Now we know the rebrand was nothing more than another lie from a company that’s become known for something else: lying.” – Sean O’Kane (The Verge)
- “This is the most pressing challenge of the auto industry, ‘Can you go electric?’ It’s an odd thing to be joking about. Choosing to joke about it undermines their commitment.” – Tom Morton, chief strategy officer from NY advertising firm R/GA.
- “Media outlets, including CNBC, reported it as news after it was confirmed by unnamed sources within the company, who apparently lied to several reporters.” – Michael Wayland (CNBC)
- “Several outlets, including this one, were hoodwinked. This outlet is removing the name of, and descriptions of, whatever it is the company was trying so hard to market.” – David Matthews (New York Daily News)
- And more from PR Daily: Volkswagen cops to name-change stunt—and reporters share their fury
My coworkers have written about April Fool’s Day announcements in the past; for more information: PR Guidance for April Fools’ Day.
Whether you want to use a pun in a headline, exaggeration in your social media, or share a joke press release, make sure that your humor is aligned with your brand, funny for your audience, and inspires people to laugh with you, not at you.
While the NCAA tournament is arguably one of the biggest events in college sports, the organization was recently under fire for the disparity in amenities offered to the male versus female athletes.
Initially, the NCAA released a statement claiming it was not able to provide adequate amenities for the women due to the lack of space. Though shortly after, Oregon women’s basketball player Sedona Prince filmed a video showing there was indeed adequate space for additional amenities, directly contradicting the statement made by the NCAA.
Not long after, more photos began to pop up on social media showing that this wasn’t the only disparity between the men’s and women’s amenities. Women were offered smaller swag bags and limited food options in comparison to the men.
From the outset of this situation, the NCAA failed to acknowledge its mistake and hold itself accountable. In falsely claiming there was a lack of space, they missed an opportunity to own their mistake, apologize for the lack of equity, and showcase the steps they would take to address this issue in the future.
Making mistakes is natural for both organizations and individuals, but not acknowledging a mistake leaves little room for growth.
While it’s easy to deflect blame, in a world where everyone can take photos and share them on social media, it was easy to refute the NCAA’s claims that there were space limitations. In addition, even if space was the true issue, why were there not steps taken to ensure both the men and women players had equal space, equal equipment in their locker rooms, appropriate swag and equal access to food.
Excuses don’t solve problems and the NCAA missed out on the chance to make things right by not owning up to their shortcomings. By admitting to a mistake and addressing it head on, they wouldn’t have had to face the ensuing backlash.
In a year defined by the fight for access and equality, admitting oversight and outlining steps to fix these important issues would have spoken volumes to fans, the media and most importantly the women in the NCAA tournament.
A sincere apology with a commitment to rectify the situation can often go a long way towards making amends. At the 2017 Academy Awards, PricewaterhouseCoopers (PwC) gave the incorrect envelope to presenters Warren Beatty and Faye Dunaway, who proceeded to announce the wrong best picture winner.
In response, PwC began by apologizing not only to the presenters, but also to the films and the audience. While it could have been easy to blame outside factors, the executives with PwC admitted wrongdoing, apologized and conducted an investigation to ensure this would not happen again. It isn’t always easy to admit fault, but the response was sincere, honest and well received.
In my own experience in the workplace, I’ve had to learn to take ownership of my mistakes and acknowledge growing pains. Whether I’m learning new workflows or familiarizing myself with new tools, mistakes are bound to happen – it’s part of the learning process.
Rather than taking feedback as a criticism of your work, it’s important to recognize it is an opportunity for growth and improvement. People are receptive when you are able to recognize shortcomings. When you can view external evaluation as a chance for betterment instead of a setback, you open yourself for progress and development.