Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
The Pacific Northwest is home to a thriving technology industry with many innovative startups in residence. In our role as strategic communications advisors, we frequently have the opportunity to work with many of them; companies that have built successful businesses from the ground up and that are now ready to begin laying the foundation for a communications strategy. The CEOs of these companies are brilliant businesspeople. They’ve built successful startups with innovative products and services offerings. They’ve assembled teams of the brightest minds in their respective industries. And they have the entrepreneurial spirit to bring their ideas to life. Busy as they’ve been growing their companies, they haven’t much time to devote to honing their skills as press spokespersons.
You might wonder, well, how hard could that be? Harder than it might seem, at first blush. Think back, if you will, to a situation in which you were asked a question where you either didn’t know the answer or didn’t want to respond. What did you do?
U.S. Rep. Mike Conaway, House Agricultural Committee chairman, provides a great example of what not to do. When asked recently by a panel of reporters about the impact of GOP budget cuts to food stamp recipients, Conaway answered, “I’m not answering your question.” He continued, to the surprised laughter of the assembled journalists, “It’s premature. I’m not giving you a specific on where I’m going to cut anything … I’m giving you the classic political nonsense, the 10,000-foot, nonsensical kind of thing we’re all polished to do.”
An extreme answer, yes. But one that illustrates what can happen when spokespersons are unprepared and put on the spot. Honesty is always the best policy, but there are better ways to respond than the way Conaway did. If you prepare in advance, you’ll come through with flying colors. Here’s how:
Know your target audience. Take some time to identify who you most want to reach with your story. Is it partners? Consumers? Industry analysts? This will determine the opportunities you choose to pursue and will inform the way you talk about your product or services.
Know your story. Take some time to review your product messaging and think about the questions you’re likely to be asked. One of the first things we do with new clients is development a messaging framework and a detailed FAQ. These documents almost always include the overall story arc or company trajectory. We use these materials to frame each interaction with journalists. Before every engagement, we counsel clients to think about the three things they want the reporter (and by extension, their core audiences) to take away from the conversation. We encourage spokespersons to know these points, practice them, and return to them throughout the course of the discussion.
Prepare in advance. Do your homework on the person with whom you’ll be speaking. We typically provide clients with a detailed briefing ahead of every interview; a high-level snapshot of the reporter they’ll be speaking to, what that person typically covers, and what the key areas of focus should be for the interview. The rest is up to the spokesperson! Some reporters are more controversial than others and will ask hard questions, others not so much. For the former, a little practice goes a long way.
Honesty is the best policy. Always be honest, respectful, and to the point. Conaway’s answer, while honest and to the point, was not very respectful. Unfortunately, he left a lasting impression, one of arrogance and untrustworthiness. Future perceptions matter, so take the time to craft a thoughtful response.
If you don’t know the answer, that’s OK.
Even in an interview situation, it’s OK to admit you don’t have the answer to a specific question. There are, however, better ways of admitting that than saying, “I don’t know.”
Here are some tips:
- Offer to follow up: “I don’t have the data at my fingertips, but I’m happy to follow up with you or have a member of my team do so later today.”
- Validate the question and ask one of your own: That’s an interesting area and one we’re continuing to explore,” or “What are you hearing from readers? Is this a feature they want to see in the next 6-12 months?”
- If it’s too early, it’s OK to admit that. You might say, “I’m not at liberty to discuss those details now, but I should have more data to share with you over the next three months.”
So, what should Conaway have done? For starters, he could have validated the question and then stated what information he was at liberty to share. Something like this:
“I understand the desire to know what these budget cuts are going to mean for food stamp recipients. Believe me, we thought long and hard about this program and the many people who rely on it for basic needs. I don’t have specifics to share with you today but I hope to follow up in the coming weeks with a clear roadmap and what we’re planning to do to support these families.”
See? Piece of cake.
This past week, April Fools’ Day once again took the Internet by storm as brands unleashed jokes and hoaxes (here’s one of our favorites, complements of Petco). But not everyone was laughing—through all the pranks, we were most intrigued by an article from Entrepreneur’s editorial director, Ray Hennessey: “Entrepreneur editor: Prank us on April Fools’ and you’re banned.” In it, Hennessey warns PR pros against pitching fake press releases on April Fools’, threatening to ban those who do so “for life” and telling them to “please just go away.”
While we’ve debated this topic in the past (see here and here for some of our previous insights), Hennessey’s post brings an interesting new business perspective to the idea of issuing fake news. While his words might come off a bit harsh, he raises valid points PR pros should consider about the implications of attempting pranks on behalf of companies. And he’s not alone in his anti-April Fools’ spirit—take this article from The Next Web about how it wouldn’t be publishing any jokes this year out of respect for its audience’s “sanity.”
As Hennessey sees it, earned media should be just that—earned—and issuing fake news is a dishonor to journalists, audiences, and your clients alike. While marketing gags and hoaxes from brands are often met with laughs (Adweek put together a nice roundup here), facetious PR efforts and editorial coverage often presents a different story. The reason comes down to the fact that journalists hold their work at a high level of esteem, taking on the important role of educating the public about the issues that matter most. They know their readers count on them to deliver legitimate news about hardworking, interesting companies deserving of the coverage.
April Fools’ pranks just don’t rise to that caliber. Especially if done in poor taste, pitching fake press releases can often come off as making light of the valuable service that journalists provide and disrespecting all of the genuinely worthy companies they cover. On top of it, making jokes tied to real businesses with real objectives and impact has its implications. Take this year’s prank press release by Tesla about it launching an Apple Watch competitor—not only did Tesla’s stock jump, but it led to major outlets such as Reuters stating regrets over ever releasing the news.
As in this case, pranks made on behalf of legitimate businesses can quickly become more than just a joke. In the worst case, you risk annoying duped consumers or making a reporter look foolish by publishing your bogus story. In an industry built on trust and credibility, this can have major consequences in terms of damaging media relationships, your own reputation as a PR pro or, worse, your client’s image.
So should PR pros leverage April Fools’? We here at Communiqué are all for a good laugh and think pranks on behalf of companies certainly have a time and a place—such as on social media, for example—but serious journalistic outlets are more than likely not going to be one of them. If you do attempt a company prank, you’ll need to tread extremely carefully and think through the benefits versus the repercussions, make it glaringly obvious it’s a joke and, most likely, steer clear of proactively pitching it.
April Fools’ Day or not, it’s yet another reminder to respect journalists’ time and work and always know the reporter, outlet, and audience before pitching. For all you pranksters out there who just can’t resist, consider finding other creative ways to showcase your client’s humor and personality than just issuing gag releases. Smart, strategic PR is always a win and saves you—and your client—from ending up a fool.
A story is only great if there are people to enjoy it and share it with others. When you think of a media list you should look at is as a special invitation to hear your story; it’s ultimately who you want to tell your story.
If you are new to the term “media list” it’s basically a (targeted) list of reporters with their contact and other relevant information. It’s essentially an address book for media personnel to whom you want to reach out. Though the result is quite simple, the creation process should be strategically precise and should be built with caution.
Assembling a rock-solid media list requires that you take additional efforts before the building process actually begins. Think of building the media list as your blueprint and the pitching outreach as building the house – the media list is detailed, well-organized, highly targeted, and specific.
Journalists will not publish a story that does not fit with their publication or their writing topic, and that run the risk of losing readers, listeners and/or viewers. So it’s important that you pitch the right story to the right reporter, at the right publication, at the right time – it all boils down to a well-thought out strategy. To better understand how fundamental media lists are to good coverage I have outlined five crucial steps to consider when developing a media list.
Step 1: Find writers who currently write about your topic. A reporter who writes about fashion trends will not care about your tech development in computer software and will probably be annoyed that you didn’t take the effort to research them. I recommend researching the reporters thoroughly. Keep in mind that reporters tend to move around like gypsies, so a reporter who wrote about tech five years ago could now write about fashion – it’s important to always double check.
Step 2: Consider the reporter’s social media accounts and how influential they are within their networks. Today, if a reporter publishes an article in a publication, he or she is likely to share that story across their social channels and some reporters have tens of thousands of followers. That’s a lot of eyeballs and sometimes more so than their pub’s circulation number. Many reporters have a consistent following on social networks and often engage with their followers that way. Reporters will often use their social channels, such as Twitter, to direct their audience to particular websites or stories.
Step 3: Know their job title and what it means. The roles and responsibilities attached to each role vary significantly. For example, you should be careful with the editor-in-chief because he or she is responsible for the business end of the publication and does not create content. However, editorial assistants are usually looking for unique stories and ideas so they should often be included in your list(s). When there are many people at an outlet that cover your topic it’s important to choose only two to three people for your media list, and never pitch them all at once. Choose one senior-level person or above and one editorial assistant or staff writer. Pitch one contact the first day, send a follow-up note the second day and on the third day if there is still no reply, now you have the green light to pitch the second contact and so on. We call this “first round” and “second round” of pitching.
Step 4: Consider the scope of your outreach. You must define what kind of story you are telling and what kind of a value it has to the rest of the world. If you think the world will care about your story you should include contacts from national outlets in your list. If the story pertains to a particular region, city, county, or community, you should narrow your list to only regional pubs. Make sure you are aware of the story and how significant it is to the world around you. You don’t want to waste time pitching The New York Times about an animal shelter opening in your neighborhood – they simple won’t care.
Step 5: Time is money – spend it wisely. There are many ways to obtain contact information of (almost) anyone in the world. There are media databases with hundreds of thousands of media contacts and various research and list-building capabilities, such as Cision, Vocus, Meltwater Press, and more. These tools can be quite costly, so if you are someone who builds media lists regularly, a database will save you a ton of time. On the other hand, there is always the internet and (thankfully) Google as a short-term alternative and in this case I highly recommend saving the information in a spreadsheet for future reference.
MAIN TAKEAWAY: Before you start pitching your story, you should have a blueprint containing a well-organized and highly targeted media list. Once you develop an immaculate list, and you may have more than one, you should craft and start building your tailored pitch(es). Keep in mind that each list should be accompanied with a unique pitch and always consider the audience you’re trying to reach. The last thing to remember is that journalists are busy people just like you, so be mindful of their time and happy pitching!
Building relationships with media is a crucial element to PR success, and implementing “slow PR” tactics can assist in the ongoing and sometimes tedious process of building rapport with journalists. So what exactly does slow PR entail?
According to a recent blog post on Cision by Erin Feldman, slow PR “blends traditional tactics with digital tools and technologies to achieve highly targeted and effective media relations.” This practice goes beyond mass pitching by taking the time to cultivate relationships with journalists, increasing credibility, and creating a mutual respect.
PR pros need to be willing to invest the time to create this rapport, but the results will be greatly beneficial, as media will understand the resources PR pros have available and proactively reach out for stories they are developing. PR pros can supplement their traditional approaches with the following slow PR tips:
Make it a mutually beneficial relationship. Develop a rapport with journalists. Make sure they know you are a resource too and are not just there to push your clients’ stories. Find out what they like to cover and how they cover it. Essentially, you need to be there before the “sale” of your clients’ news.
Use social media. Twitter is a great way to interact with journalists and uncover which topics are of particular interest to them. Additional interests or hobbies may surface, providing further information to create highly targeted pitches. LinkedIn is also a great resource to learn more about a journalist’s background.
Do your research and use your available tools. Utilize media contact databases, whether this is an internal list or a tool like Cision, to ensure client stories are making it to the appropriate contacts. Help a Reporter Out, or HARO, is another resource available. Make use of these journalists that are proactively seeking pitches. Offering them the appropriate information is a great way to get the conversation started.
It is important to emphasize that slow PR does not mean you are not able to quickly achieve results or break news. It simply means taking the time to do your research, and doing it thoroughly. This approach allows you to be in a better position to pitch journalists and actually get their attention when your client’s news breaks. Invest the time in slow PR and results will follow.
Rational Interaction, a digital agency here in Seattle, was one of our city’s best-kept secrets when we first starting working with them. But the secret’s out.
With coverage in some of the largest publications in the industry, including AdAge and Adweek’s Agency Spy, Rational’s expertise has been shared with key industry publications and their readers through a series of targeted rapid-response pitches and bylines. With an ever-quickening PR landscape, it’s becoming increasingly crucial for PR pros to monitor industry news and inject clients’ perspectives on relevant issues.
For topics in the ad-tech space, this involved monitoring everything from Snapchat’s integration of ads to the New York Times’ foray into incorporating native ads into its print addition. In addition to monitoring the coverage landscape, it’s been critical to understand Rational’s perspective on trending topics.
There are several steps that are at the heart of successful rapid-response pitching program.
- Identify key publications that are relevant to your client’s business and flag interesting stories. Monitor and read these key publications frequently. What piques your interest—and what would be interesting to your client and their stakeholders? Proactively flag relevant news to the client on a regular basis to gain a deeper understanding into what makes them tick and what interests them. Over time, you’ll gain a better signal of what types of stories the client likes to comment on and their perspectives on these topics, so you can fine-tune your approach.
- Pay attention to key players in the industry. If possible, it’s even better to find the news before major outlets have picked it up. Scouring key players’ announcements allows you to be ahead of the curve and proactively insert your clients’ perspective on the story before the news has broken. This positions your client as an even more valuable source of information to journalists, helping to foster relationships with journalists over time.
- Create a structure for monitoring coverage. It may take time to iron out the kinks, but it’s worth creating a process for monitoring, flagging, and pitching relevant news. Build in time on your weekly calendar to monitor and flag coverage.
- Be quick. It goes without saying, but the early bird gets the worm with rapid-response pitches. Once you have the client’s perspective and the idea gels, it’s critical to efficiently deliver that perspective to journalists, since the news is time-sensitive. You need to accurately capture the client’s perspective, and you also don’t want to miss the opportunity. Don’t get lost in the revision process. Time is everything with rapid-response pitches.
Though rapid-response pitching requires a deep investment of time upfront, it can pay off tremendously in the end, establishing your client as a thought leader on cutting-edge stories. In case you haven’t seen the news, here’s a recap of Rational’s coverage to date:
- Agency Founder Selina Petosa Talks Gender Imbalance and the Future of Digital—Adweek’s Agency Spy, 9/25/2014
- Rational Interaction aims to go beyond ads—Puget Sound Business Journal, 10/10/2014
- Spotlight On NW Creative: Rational Interaction Grows With Substance—AdPulp, 10/21/2014
- Why Snapchat Isn’t a Great Marketing Tool for Studios — Yet— Variety, 10/26/2014
- Ads on social media are inevitable but not yet successful—GoMoNews, 11/3/2014
- The Meritocracy Myth: Why Entrepreneurship Is Better Than ‘Leaning In’ to a Brick Wall—Entrepreneur, 11/6/2014
- Native Advertising: A future for journalists?—TFM&A Insights, 12/5/2014
- Agency Voices: A Personal Path to Agency Entrepreneurship—AdTech Press, 12/16/2014
- Why Native Advertising Won’t Overtake Traditional Ads – Yet—AdAge, 1/28/2015
- Facebook’s FBX decline signals broader advertising strategy—Online Social Media, 3/5/2015
- Buzzfeed Pulls an Elsa: Brands Must Pay Up or Be Frozen— Native Mobile, 3/9/2015
- The Meritocracy Myth: Why Entrepreneurship Is Better Than ‘Leaning In’ to a Brick Wall—LinkedIn, 3/9/2015
About Rational
Rational is a new kind of full-service, integrated agency with proven ability to deliver across digital, technical and consulting engagements throughout the enterprise. The company is strategically focused, results driven and customer obsessed. Its award-winning digital practice brings clients’ business goals to life through engaging brand experiences that raise awareness, inspire discovery and drive adoption. Rational’s technical services practice combines user interface and design best practices together with deep, back-end expertise across in-house and cloud-based platforms to deliver elegant, scalable technical solutions. Whether through short-term discrete projects or longer-term engagements, Rational’s consulting practice helps clients tackle their toughest ongoing challenges across marketing, operations, engineering and IT. Based in Seattle, Wash., Rational’s clients consist of some of the world’s biggest brands including: Microsoft, Amazon, AT&T, Providence Health & Services, The Seahawks, Seattle Sounders FC and more. For more information, please visit www.rationalagency.com
Spaceflight Industries, a next-generation, integrated space products and services company and one of our clients at Communiqué PR, recently closed a $20 million Series B funding round co-led by New York City-based RRE Venture Capital and Paul Allen’s Vulcan Capital with additional investment from Razor’s Edge Ventures. The funds, which validate the company’s pioneering role in the emerging space market, will be used to accelerate growth.
Spaceflight Industries (Spaceflight), which aims to transform the use of space by enabling new applications through the commercialization of space, is the parent company of Seattle-area aerospace and space logistics companies Spaceflight Systems (formerly Andrews Space), Spaceflight Services and Spaceflight Networks. Together, these companies are revolutionizing space access for commercial and governmental sectors by providing comprehensive, cost-effective small-satellite solutions and services from development to launch, communications and operations. This funding will be used to hire additional engineering and software talent and drive strategic initiatives to further expand the market reach and capabilities of Spaceflight’s consolidated space products and services brand.
As part of the financing, Spaceflight has added three new members to its board of directors to provide ongoing strategic guidance to its leadership team, including Charles Beames, president of Vulcan Aerospace. Beames, whose 30-year history with the Department of Defense includes the development and deployment of transformational airborne, ground- and space-based systems.
“We see a tremendous opportunity in the exploration and commercialization of space, especially within the smallsat industry,” said Charles Beames, president of Vulcan Aerospace. “Spaceflight is forging a new generation of integrated space services to enable easier, cost-effective access to the benefits and possibilities of space.”
This investment further validates Spaceflight’s vision and market position in an era when small-satellites are disrupting the traditional space industry. In addition, it gives further recognition to the Pacific Northwest’s role as a thriving space hub. In his Dow Jones VentureWire article, “Spaceflight Industries Blasts Off With $20M to Accelerate Growth,” Timothy Hay acknowledges this, calling Washington state a “hotbed for space-exploration.”
To date, Spaceflight Industries’ funding announcement has garnered significant coverage in business and space industry press which should help the company achieve its immediate goal to more than double the size of its workforce this year to expand operations. Specifically, we secured the following coverage:
- GeekWire: “Spaceflight raises $19M to help launch micro-satellites through innovative ‘ride share’ program,” March 10, 2015; Reposts: Computer Magazine, Pigridy, DailySlate, BeautyCribTV
- Space News: “Spaceflight Industries Raises $20 Million,” March 11, 2015
- Dow Jones VentureWire (behind paywall): “Spaceflight Industries Blasts Off With $20M to Accelerate Growth,” March 11, 2015
- Puget Sound Business Journal: “Spaceflight Industries to double in staff, revenue and footprint over next year,” March 11, 2015
- Puget Sound Business Journal: “Spaceflight Industries raises $20M to help send micro-satellites to space,” March 11, 2015; Reposts: HireMob, sNEWSi, Dollar Site
- PE Hub: “Spaceflight Industries pulls in $20 mln Series B,” March 11, 2015
- FinSMEs: “SPACEFLIGHT INDUSTRIES SECURES $20M IN SERIES B FUNDING,” March 11, 2015; Repost: Social Apps
- NewSpace Watch (behind paywall): “Spaceflight Industries raises $20M in new funding,” March 11, 2015
- Northwest Innovation: “Spaceflight Industries Gets $20M,” March 11, 2015
- Crosscut: “Wednesday 11 Mar, 2015 – Spaceflight Industries files $19.2M round,” March 11, 2015
- TECHi: “Spaceflight Industries raises $19.2 million to bring ride-sharing to space,” March 11, 2015; Reposts: Banzai Geek, Aggregateln.me
- Fortune: “Term Sheet — Thursday, March 12,” March 12, 2015
- Evestment Blog: “Private Space Flight Gets Boost with New Venture Funding,” March 12, 2015
- CityBizList: “RRE Venture Capital Leads $20M Series B for Spaceflight Industries,” March 12, 2015
- CityBizList: “Razor’s Edge Ventures Joins $20M Series B for Spaceflight Industries,” March 12, 2015
- The Wall Street Journal (Venture Capital Dispatch): “The Daily Startup: Memebox Raises $29M for Beauty-Product Sales,” March 12, 2015
- Space Daily: “Spaceflight Industries Raises $20 Million to Accelerate Growth,” March 12, 2015; Repost: One News Page
- AltAssets: “Small-satellite business Spaceflight Industries nets $20m Series B from VC firms,” March 12, 2015
- VC News Daily: “Spaceflight Industries Raises $20M Series B,” March 12, 2015
- PitchBook (Daily Newsletter): “Spaceflight Industries Rockets Away with $20M Series B,” March 12, 2015
- StrictlyVC: “March 12, 2015 – New Fundings,” March 12, 2015
- Satellite Evolution Group: “Spaceflight Industries raises $20 million to accelerate growth,” March 12, 2015
- Xconomy: “Seattle Roundup: Spaceflight Industries, Expedia, Magicflix, & More,” March 13, 2015; Repost: 9IJA News
- Satnews: “Spaceflight Garners Growth Funding,” March 13, 2015; Repost: News Fiber
- Via Satellite: “Investors Watching Dollars, Not Stars in Space,” March 19, 2015
- Puget Sound Business Journal: “New constellation of space firms,” March 20, 2015