Insights for Leaders Navigating
Visibility, Credibility, and Growth.

From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.

Helpful Apps & Resources for PR Pros

As 2014 ends and the new year begins, finding creative ways to stay organized always seems to be top of mind, particularly for PR pros. Start off the new year fresh with these helpful apps and resources.

What I have used this year and love:

theSkimm— this bite size email newsletter arrives daily at my computer and helps me quickly process the most recent happenings in the world with a bit of humor added. This email helps me stay current with the news, highlighting the big stories and providing links to longer reads if I want to research the topic further.

Flipboard—I recently downloaded this app and am pleasantly surprised with the versatility and enticing user interface. The personal magazine aggregates a wide range of topics—users specify which of the over 30,000 topics they want displayed in their newsfeed—that users can then “flip” through. The social newsreader has allowed me to easily filter relevant topics for myself and access timely news, as well as fun and light-hearted articles, photos and videos.

Wunderlist—this website and app has helped me stay organized with my upcoming tasks, allowing me to set reminders on my to-do list. This simple-to-navigate resource keeps me on track and ensures that I don’t miss upcoming deadlines, even emailing me reminders.

What I want to try out in the New Year:

Tweetdeck— managing clients’ mentions and/or tracking competitors’ tweets is no easy task, especially when multiple clients are involved. My colleagues suggested this powerful Twitter tool that allows users to track, organize and engage in real-time, allowing users to find exactly what they’re looking for on Twitter and successfully manage multiple accounts.

AP Stylebook—the popular PR resource is now accessible through an app, available for iOS. While the app is somewhat pricey at $24.99, I think most PR pros could benefit from having this tool easily accessible.

Staying organized and informed is crucial in the PR industry. The apps and resources that I have used have proven to be extremely helpful, keeping me up to date with condensed information that is easily accessible, and the tools that I have not yet utilized will hopefully aid my continuous pursuit of organization and informative resources. What are other apps or PR resources you can’t live without?

 

Lessons Learned From the Sony Security Breach

Not a week goes by when there isn’t a story in the news about a high-profile security breach. Inevitably, after each incident knowledgeable PR experts weigh in on how the crisis could’ve or should’ve been handled. There are always new lessons to be learned.

Perhaps it’s the influence of the work that we do on behalf of clients in the enterprise technology space, but the latest wave of hacks to make worldwide headlines actually prompted a different PR discussion in our office. In addition to thinking about crisis communications takeaways, the data breaches are an important reminder about the care PR practitioners must take to protect sensitive client data and information.

No organization, no matter its size, is immune to a data breach. According to a 2014 study by the Ponemon Institute, one of the leading privacy and security research centers, a whopping 43 percent of companies have experienced a data breach in the past year. While PR agencies may not store credit card information, agencies are entrusted with confidential information about clients’ future company and product plans, as well as sensitive data about employees.

What can you do to ensure your organization doesn’t become a data-breach statistic?

Think twice about using consumer cloud apps for work activities. From Google Drive to Dropbox, there are a number of free services that allow employees to store and transfer company data in the public cloud. These services are great for transferring large files to external partners, but they are not bulletproof and could be a major exposure to your organization. Instead, consider using private cloud or enterprise-grade file transfer services which have a higher level of security.

Only use IT-sanctioned apps. PR people juggle multiple priorities and move at break-neck speed. When something needs to be done ASAP, in the absence of immediately having the right app or tool, it’s easy to go rogue and turn to services that have not been vetted by IT. For the sake of your computing network, don’t do it.

Don’t forget about mobile. BYOD (bring your own device) has given us the freedom to use the mobile device of our choice to get our jobs done and has forever changed the way we work. However, for many in the security industry BYOD actually spells “bring your own risk.” To address this, security experts recommend implementing a number of safeguards including the ability for IT to erase a device’s internal storage remotely and passcode locks.

 

Applying Yoga Principles to PR

Since I began practicing yoga a year ago I have started to appreciate how the eight limbs of yoga can be applied outside the studio to all aspects of my life, including my career. The eight limbs act as guidelines around how to live a meaningful and purposeful life by offering advice for moral and ethical conduct as well as self-discipline. Although seemingly unrelated, there are several lessons that PR professionals can learn from these ancient teachings to be more purposeful as well. No headstands or downward dogs required.

Build a strong foundation

The limbs of yoga can be viewed as a progression, each one building on the next and preparing the yogi for the next stage of their practice. For example the third limb of yoga, which focuses on postures, is meant to develop discipline and the ability to concentrate in preparation for meditation.

PR professionals can apply the same approach when they start working with new clients. Before diving into media outreach it is important to clarify the client’s key audiences, nail down their messaging, and identify their goals. Once this foundation has been built, develop a long-term strategy outlining the steps that need to be taken to achieve those goals.

Focus your energy

Tapas, one of the 10 living principles of yoga, is about directing all of your energy toward the task at hand. Using your energy in a more disciplined way can help you stay focused and enthusiastic about your current project. PR professionals who work at an agency represent multiple clients and it can be difficult to focus on the task at hand when you’re being pulled in multiple directions. Applying the idea of tapas can help. It’s important to be able to switch gears quickly, but it’s just as important to focus all of your attention on your current task. Whether you’re writing a press release or participating in a conference call with your client, you’ll be more efficient and alert if you’re not multitasking.

Approach each project with a clean slate

Yoga is a liberation teaching, which means it seeks to abolish any notions of “why we are” or “what we know.” Liberating the mind leads to a mental clean slate and allows us to approach each situation without any pre-conceived notions.

Many of us have firmly established ideas around how we should communicate with our clients or what the best strategy for a certain type of announcement is. But just because an approach has been firmly established doesn’t mean it’s the most effective. Having a clean mental slate will allow you to consider suggestions for new approaches and create innovative new ideas yourself.

Breathe deeply

The fourth limb of yoga is about recognizing the connection between the breath, the mind, and the emotions. Although PR can be a lot of fun, it can also be very stressful. When you’re feeling overwhelmed, take a deep breath, let it out, and repeat. Namaste.

How to Utilize LinkedIn

Throughout my time in college and now in the beginning stages of my career, friends, professors and colleagues have all stressed the importance of networking. While nothing will ever replace face-to-face networking events, there are continually new ways to network from the comforts of your own home. Specially, people now look to LinkedIn to make connections with other professionals.

While LinkedIn provides an easy solution for networking, it can also be an overwhelming tool due to a dizzying array of functionalities and opportunities. Users can upload their resumes, endorse skills, join groups, and soon everyone will have the ability to create long-form posts—see my past blog on LinkedIn long-form—just to name a few of the site’s capabilities.

With so many opportunities available, simply “being” on LinkedIn isn’t enough anymore, as Liz DeForest pointed out on the Bliss Integrated Communication blog. Networking is a complicated and time-consuming task, but is one that is worthwhile—and one that I definitely need to take some more time to master.

DeForest suggests engaging as much as possible in order to become a better networker and in return enhance your professional brand. So how exactly does one “engage” on LinkedIn?

  1. Share your thoughts and ideas. Post in groups, share articles you find inspiring, or write long-form posts on experiences in your industry. By actively posting, sharing, and writing, your profile exposure will increase. Be sure to utilize the space on your profile to highlight items that didn’t make your resume.
  2. Use your connections and use your connections’ connections. Utilizing these relationships can help in client pursuits, personal career growth, and/or recruiting. Strategically connect. Connecting with friends and colleagues is the easy part; the hard part is to remember to connect those who you had positive interactions with in your personal and professional life.
  3. Make yourself available and visible on LinkedIn so the right people get in contact with you. Maybe a reporter is looking for a resource for an article or maybe a recruiter is looking for the ideal candidate. Regardless of the query, make yourself available for all opportunities that may come your way.

One of my New Year’s resolutions is to better utilize this powerful tool. LinkedIn has proven to be a great resource for many professionals, enhancing their personal brand and extending their network. Professionals share great insight and offer advice from their experiences and expertise, and as the site gains more popularity and expands its capabilities, it will be increasingly important to be active on LinkedIn.

Point Inside Powers New Mobile Features for Target

This past week we had the opportunity to help our client Point Inside, the provider of a mobile shopper engagement platform for Top 100 retailers, announce a partnership with major retailer Target. Point Inside now powers new in-store mobile app features for guests at all 1,801 Target stores nationwide, including store-specific product search and location, shopping list creation and interactive maps to help guests quickly find the items they need on store shelves.

The partnership is in line with the blurring between the digital and physical channels that is currently underway within the retail industry, with retailers exploring how to use mobile to connect with customers in stores and personalize the shopping experience. Point Inside is at the forefront of this mobile movement, having been digitizing the indoor retail space for more than five years. By year’s end, Point Inside’s platform will have received nearly 3 billion shopper interactions on more than 100 million devices through the mobile apps of its retail partners, which also include Lowe’s Home Improvement and Meijer, in addition to Target.

To support the announcement, we reached out to a number of highly relevant national business, tech, local and retail/mobile trade press to share the news, generate interest, and secure coverage. In collaboration with the Point Inside team, our efforts were tremendously successful, resulting in 66 original articles to-date and hundreds of article reposts. We also secured coverage in the Associated Press, which was syndicated out to more than 110 other influential outlets. Following is a sampling of the coverage around the news:

  1. The Associated Press: Tips on getting deals during Black Friday blitz
    • This AP article was syndicated across more than 110 news outlets including The Washington Post, Bloomberg Businessweek, CNBC, ABC News, Fox Business, Yahoo! News, Seattle P-I and others.
  2. TechCrunch: Target’s Mobile App Gets Indoor Mapping, Interactive Black Friday Maps
  3. VentureBeat: Attention, shoppers: Now you can target anything inside a Target store
  4. AdWeek: Target’s New App Steers You to the Right Aisle For Black Friday
  5. The Seattle Times: Local company’s app for shoppers hits Target
  6. Puget Sound Business Journal: Target’s app maps everything in the store, thanks to Bellevue company
  7. GeekWire: Target adds in-store spin to iPhone app by adding interactive maps for all 1,800 U.S. stores
  8. The Drum: Target works with Point Inside to improve mobile app’s instore navigation features
  9. Retailing Today: Mobile mindset evident at Target
  10. FierceRetail: Target app introduces interactive maps, shopping lists
  11. Mobile Marketing Magazine: Target Readies In-Store Navigation for Black Friday Crowds
  12. Search Engine Land: Target App Now Features In-Store Product Search And Inventory Maps
  13. MediaPost: Target’s Mobile App Adds Interactive In-Store Maps In Time For Black Friday Specials
  14. Chain Store Age: Target adds in-store navigation features to app
  15. iMore: Target’s iPhone app will map out in-store Black Friday deals next week
  16. Android Authority: Target app updated with Black Friday deal location maps, making it easier to find stuff
  17. Retail DIVE: Target adds in-store features to shopping app
  18. Techno Buffalo: Target Updates Official App with Interactive Black Friday Maps
  19. Mobile Commerce Daily: Target streamlines in-store holiday shopping with app navigation features
  20. The Consumerist: Target App Now Tells You If Items Are Available In-Store And Where To Find Them
  21. Multichannel Merchant: Bullseye: Target Adds Mobile In-Store Features
  22. Next Power Up: Target App Updated With Black Friday Maps
  23. Street Fight: Target Flips the Switch on New In-Store Navigation Features
  24. The Drum: How are retail marketers adapting to online consumer trends for Black Friday and the Christmas holidays?
  25. PSFK: 7 Items You Need to Know Today
  26. AdExchanger: Time Inc. Picks Outbrain; Merkle Buys 500friends
  27. The Daily Dot: The apps you need to survive Black Friday
  28. ClickZ: Mobile 2015: 4 Trends to Watch
  29. Momentology: Retail Brands Hope Mobile In-Store Maps & Search Yield Treasure
  30. Integrated Solutions for Retailers: Target Adds In-Store Mapping To App

We want to congratulate Point Inside on all of its 2014 achievements, and are excited to see what the New Year will bring for Point Inside, its retail partners and the future of shopping! For more on Point Inside and how it is transforming the shopping experience, be sure to check out www.pointinside.com.

Size Matters

Contrary to what some may tell you, size does matter. The proof is published in a joint report released last month by IHS Inc., a global source of critical information and insight, and our client Mobidia Technology Inc., a mobile analytics provider with a mega-panel of global smartphone and tablet users.

The report, “Larger Smartphone Screens Drive Greater User Activity,” is based on an extensive set of data from smartphone users in the U.S., U.K., Germany, South Korea and Japan and analyzes the impact of smartphone screen size and resolution on popular mobile applications usage, including those in the social, chat, gaming and video genres. The research covered more than 25 different smartphone models with screen sizes ranging from 3.5 to 5.7 inches and model ages of one to four years from OEMs including Apple, HTC, Samsung and Sony.

The global research highlights the following trends:

  • Larger smartphone screen sizes strongly correlate with increased app minutes of usage (see chart below). While the iPhone 6 has a screen of 4.7 inches, the study shows there is a tipping point for screens of around 5 inches.
  • iPhone mobile app revenue generated per active iPhone is more than four times as much as Android, despite historically smaller iPhone screen sizes than Android flagship competitors. In Q2 2014, 80 percent of smartphone models launched had screens over 4.5 inches, larger than any iPhone then on sale.
  • Higher resolution screen smartphones have higher data consumption, but resolution is less important than physical screen size as an indicator of higher data use.
  •  Streaming video and social networking apps have a stronger link between increased data consumption and screen size than do chat apps (e.g. WhatsApp, WeChat) or mobile games.

The report should be particularly important to mobile operators and media companies that aim to understand the impact of video delivery on the super high resolution HD screens.

“Analysis of the data clearly shows the positive impact larger screens are having on the industry,” said Chris Hill, senior vice president of marketing at Mobidia. “For instance, users spent significantly more time in streaming video apps like HBO GO, Netflix and YouTube when accessing them from phones with large screens.”

Further evidence that size matters is shown in the below list of articles that have been written about the report since it was released on October 29. For further proof, click here to download the complete report.

Size Matters Media Coverage

Canadians Spending up to Four Hours per Day on Internet, Sometimes Entirely on Mobile

Time Canadians spend online climbs as people shift to small screens

Size matters: Study shows bigger screens lead to greater app usage

Screen size and resolution have an impact on your Mobile Applications

Size does matters when it comes to smartphones

iPhone 6 Plus’ Large Display Spurs Higher App Engagement, New Study Suggests

Swisscom says smartphones now mainstream among teenage usersIHS, Mobidia separately reveal correlation between screen size and usage

News Scan: Lenovo closes $2.9B Motorola Mobility buy; Connected cars need more spectrum; more

iPhone 6 e 6 Plus: Schermo più grande, app più coinvolgenti?

iPhone 6 & 6 Plus: Größeres Retina Display fördert das App Engagement

Report: Large-Screen Smartphone Data Usage Higher than for Small Screens

Big Is Better : User Engagement Is Directly Proportional To Mobile Screen Size

If Smartphones are Content Consumption Devices, Screen Size Should Matter – and it Does

iPhone 6 Plus’s bigger screen leads to higher app engagement

Larger smartphone displays drive minutes of use in apps and more mobile data consumption, says IHS

App use grows with screen size

Larger screens means more time on apps – study

The higher the screen, the length of the useful

Larger Smartphone Displays Drive Minutes of Use in Apps and More Mobile Data Consumption, According To Mobidia & IHS Mobile Media Consumption Report