Insights for Leaders Navigating
Visibility, Credibility, and Growth.
From media strategy to reputation management, we explore the trends shaping public perception and share the approaches that drive measurable results for growing brands.
An article in The New York Times highlighted a recent study around how team size impacts innovation. The research report from Nature titled, “Large teams develop and small teams disrupt science and technology,” exposed how small teams can produce more innovative (disruptive) work than larger teams.
These findings may be surprising to some, especially given the increased glorification of group work in education and investments in collaboration tools for businesses. However, after reviewing the takeaways from The Times’ article and taking a closer look at the study, I must admit that I was not surprised. Growing up I had the opportunity to experience small and large classroom sizes (from 10 to 300 individuals), as well as have exposure to a relatively larger work environment before joining Communiqué PR and our amazing team of seven.
For me, the smaller and sometimes more focused environments were the ones where I witnessed a greater impact and felt more comfortable contributing and questioning creative ideas. Of course, I recognize that this is my personal anecdote and that an individual’s comfort level to participate within larger groups can largely vary; however, my experiences echo the findings from the study and might be interesting to consider when scheduling your next meeting.
Further, from my experience participating in different sized internal and external planning and brainstorming meetings at Communiqué PR, I’ve witnessed that some of the most productive meetings occur when the group size is small (two to four individuals), and where participants are focused and feel comfortable being vulnerable and taking risks with their ideas. I would specify that in addition to group size, the overall attitude of the group and its receptiveness to ideas are vital elements that can impact the success of the meeting and its results.
Why small groups?
The research team developed a series of tests to determine how group size could impact effectiveness of results. They created a “disruption” ranking system based on citation patterns in past research papers by examining the frequency and content of citations, not the number of citations listed.
Through this ranking system they analyzed the group size of the team responsible for the papers securing the highest number of citations. Through this analysis they found the team size of these groups were often smaller. This then outlined a pattern, that “smaller groups were more likely to produce novel findings than larger ones. Those novel contributions usually took a year or so to catch on, after which, larger research teams did the work of consolidating the ideas and solidifying the evidence.”
This pattern illustrated that with every person added to a group or project, the results become less innovative or disruptive.
When to work alone?
Despite the creativity that can stem from small groups, the study also highlights the power of individual work. Suparna Rajaram, a professor of psychology at Stony Brook University, shares, “The product of three individuals working separately is greater than if those three people collaborate as a group. When brainstorming, people produce fewer ideas when working in groups than when working alone.”
Dr. Rajaram’s insight is also important to consider and rings true. Prior to brainstorm meetings at Communiqué PR we’ll take time to think of ideas alone, so that we can come to the meeting ready to share, create and critique as needed.
What does the future hold for large groups?
Despite different evidence around the benefits of small groups, it is important to note that there is still a place for large groups. The report highlights how “large consortiums are still important drivers of progress, but they are best suited to confirm or consolidate novel findings, rather than generating them.”
This perspective calls attention to the need for diversity of group sizes in order to bring creative ideas to life. For example, a small group can come up with a creative or ground-breaking idea, however, in order to implement and bring change, a larger group is often required for development.
The idea of “small groups disrupt, and large groups develop” is an interesting idea to consider when evaluating how to increase productive or creative results in meetings. For example, does your culture embrace or encourage group work (large and small)? Is your team one that suggests disruption or creates development? Can you or your team thrive in group sessions or are there too many distractions? Is your team efficient in solo idea generation? Are ideas actionable?
These questions can help to better approach group work and creating a balance of large and small teams moving forward. Further, the reports’ findings are a helpful reminder that while we don’t want to diminish or discourage practices that generate creativity, we must also consider reality and the ability to develop ideas into action.
In March, we hosted a party to celebrate Communiqué PR’s 15-year anniversary. Current and former clients and employees, colleagues, partners, friends and family joined us to commemorate the milestone and reflect on our successes over the years.
With our focus on helping our clients achieve their business and communication objectives, we don’t often take time to reflect on Communiqué PR’s past. A lot has happened since Jennifer approached me at our family’s Thanksgiving dinner in 2003 with a draft business plan for our firm. Shortly after that fateful day, we secured our first client, Knowledge Anywhere in mid-January 2004 and hit the ground running.
Within the first year of business, we moved from our home offices to our first space on Queen Anne, which Cara Jacobsen suggested after she noticed a leasing sign while on a run. When we leased the space from Bernard Jalbert and Carole Jones, we had no idea how lucky we were – they provided incredible mentorship and encouragement over the years! During our time in the Queen Anne office, we developed strong partnerships with our clients, grew our team and expanded our areas of expertise.

While there are a number of metrics to evaluate our company’s success, it is the people – our staff and our clients – we have been privileged to work with over the years that have had the biggest impact on our achievement.
We have been fortunate to have hired and worked with amazing PR professionals throughout the years – some were just starting their careers, others were seasoned communication experts. These individuals have influenced Jennifer and me, helping us develop as managers and deliver stellar results for our clients, ultimately building and reinforcing Communiqué PR’s reputation. We have also had the opportunity to expand our work internationally through our partnership and involvement in the global Public Relations Network. This has led us to work with Dürr, Interroll, Siemens Stiftung, sphingotec as among others.
Our team’s commitment to driving quality results has led to client relationships that span years and across different organizations. Jodi Sorenson, for example, has been a client for more than 10 years with three different client companies – including Smartsheet and Spaceflight. Similarly, we have had the pleasure of working with Pam Cory throughout the past several years on behalf of Serial Solutions (now part of ProQuest), Dell EMC and now BitTitan. Andrea Mocherman has been a client while working with SNAPin Software (acquired by Nuance), Flowroute and now K2 Software. Tideworks Technology, which was Communiqué PR’s second client, has been a client throughout the past 15 years, allowing us to collaborate with the company’s marketing team – Harvey Bauer, Erin Leahy and Pearce Cobarr.


We are grateful for all the companies, staff and partners who have been a part of our exciting journey. In addition to the clients mentioned previously, we are honored to work with A Place for Mom, Darigold, Dell EMC, Delta-Q, HNTB, Intentional Futures, LeoStella, Schnitzer West, St.Thomas School and WGU Washington.
As we plan for Communiqué PR’s next 15 years, we remain focused on surrounding ourselves with amazing people – clients, team members and partners – and ensuring we are making a positive impact.



One of the most useful strategic-planning tools for any business is conducting a Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis. This technique is used to guide planning and decision making by identifying four key components that factor into meeting your business objectives. A foundational element of our strategic planning at Communiqué PR is to consider a business’s brand positioning and the overall environment in which the business is doing business.
Conducting a SWOT analysis is advantageous for many reasons. It can guide any business decision large or small, whether you’re introducing a new process for employee onboarding or managing finances and physical resources.
Identifying the four elements of a SWOT analysis is only the beginning – the real value lies within addressing your SWOT analysis findings to strengthen your business. Before Communiqué welcomes new clients, we research and speak with the business to determine where their business is at in whole, using some of the questions below as a framework to obtain deeper and more meaningful insights. For example, we may ask, “What publication would you like to see your business in?” This question addresses the opportunism that lies ahead.
Here are a few example questions to guide the development of a SWOT analysis:
Strengths and Weaknesses. You’ll want to consider the strengths and weaknesses of the business or brand in the marketplace. Please note, these should focus on the internal business or brand and not the market conditions. Here are some example questions to identify business strengths and weaknesses:
- Where is your business most proficient?
- What driving factor(s) result in making sales or generating new business?
- What is the strongest product or service your business offers?
- What are the sales figures and profit margins of your business’s key brands?
- What is your product’s positioning and how does it resonate with key audiences?
- Where do you need improvement most?
- Where are you lacking growth?
- In what areas have you experienced failure? What led to it?
Opportunities and Threats. Considering both opportunities and threats is crucial to a business’s long-term success. Both of these elements are external and represent ways your business will be impacted by market conditions. Some examples of questions to ask when identifying business opportunities and threats are:
- What is the market health?
- What are the industry’s trends?
- How is your cash flow and how can it be improved?
- What events, speaking opportunities and awards can you take advantage of to boost your presence?
- What is the status of your competitor’s products or services?
- Are there forecast shifts in consumer behavior, governmental regulations and the economy?
- Will supplier costs eventually increase?
- Is emerging technology changing how customers or clients interact with your business?
Working toward a PR major at Washington State University (WSU) in Pullman, Wash., I took marketing courses where we frequently conduct SWOT analyses for projects. By doing this, we better understood how businesses achieved better results.
One of these projects included creating a PR campaign and SWOT analysis for a local non-profit business, Backyard Harvest – they work to provide fresh produce to the communities in the Palouse and Lewis-Clark Valley. Two outcomes our class procured by doing this were:
- Launching a discussion focused on improving the non-profit business.
- Developing materials that would likely increase the number of volunteers among WSU and University of Idaho students.
In any industry, and especially as PR professionals, it is important to conduct a SWOT analysis, as it enables professionals to develop a plan that leverages their business’s strengths and capitalizes on broader market conditions. Most importantly, SWOT analyses allow companies to implement the appropriate strategies to achieve key business and communication goals.
Every morning as I slog my way through Seattle traffic, I am thankful I have satellite radio. Like many other commuters, I enjoy listening to my own collection of music and podcasts. However, my least favorite morning ritual is the task of organizing playlists and picking songs on my hour-long drive to work.
With the turn of a dial I have access to professionally curated music stations, exclusive interviews and informative talk shows—a few of the many reasons I appreciate my satellite radio subscription. As a consumer I recognize satellite radio as a quality service, but as someone working in the PR industry, I can see that this platform offers more than just entertainment on my drive to work.
For background, SiriusXM, the lone satellite radio provider in the U.S., is the result of a 2008 merger between the nation’s only two satellite radio companies XM and Sirius satellite radio. Listeners can stream content through select car stereo systems as well as certain platforms such as LG Smart TVs, Amazon Alexa and the Sonos One Bluetooth speaker. Additionally, users can stream SiriusXM on devices through their web browser and the SiriusXM app.
With over 65.4 million listeners, a full year income growth of 81 percent in 2018, and its recent acquisition of Pandora Media, SiriusXM is a serious force to be reckoned with and a leader in the broadcast space. Additionally, these numbers show that SiriusXM influences many consumers, and therefore, why savvy PR professionals should consider using SiriusXM to their advantage for potential interview placements on behalf of clients.
SiriusXM subscribers can pick from genre-specific channels, which are frequently hosted by celebrities and famous radio personalities. Many of these shows and stations are unavailable on any other platform allowing SiriusXM provide niche content to listeners. PR pros should know that these audiences can be influenced by strategic messages, when the information is presented in the right way, and therefore consider SiriusXM when brainstorming for communication mediums to place messages.
If you know the demographics of your audience, you can likely figure out which programs would be a good fit for your messaging. For example, let’s say you work with a billboard company that sells signage to small business owners, and you’re tasked with getting your brand in front of this audience. According to a 2017 State of Entrepreneurship study, your target demographic identifies as male around the age of 50-59. Genres that appeal to this demographic include News programs, Classic hits, and Adult standards. After some research, you’ve identified satellite stations like NPR Now and RadioClassics, which according to their preferences, should be of interest to this audience. Once the process is complete you ought to have a clearer sense of where and how you can effectively reach this group.
With this targeting strategy in mind, we recently arranged an interview for Sue Johansen, vice president of partner services with A Place for Mom and SiriusXM Canada’s Bruce Sellery of “Moolala: Money Made Simple.” This show is aimed at individuals, business leaders and investors looking to make sound financial decisions, as suggested by experts.
During her interview, Sue shared her expertise on themed retirement communities including places that cater to pet owners; communities that are affiliated with universities; and technology-oriented communities that offer iPads for ordering food and virtual reality theatres. After talking about the themed communities Sue shared some of the benefits of working with A Place for Mom to find housing or care for a senior loved one.
The opportunity to participate in an interview or sponsored segment can be very valuable in building thought leadership and brand credibility. Further, securing these opportunities with a station with a prominent following allows you to increase awareness around your company or service through engaging content.
Satellite radio can be a powerful PR tool; however, prior to booking interviews with station producers, make sure to do your homework. It’s a good practice to ensure you are targeting the right station and have a firm understanding of what content the station’s listeners like to hear. Targeting a specific audience while also establishing your client as a thought leader is a twofold approach that can cement your brand and provide unique prospects for exposure.
On Monday, Feb. 4, 2019, the Washington Department of Transportation (WSDOT) opened the new SR 99 Tunnel, which was designed by our client HNTB Corporation. It was a historic achievement for our city as the tunnel is more than 2 miles and provides drivers with state-of-the-art safety features, making it one of the safest tunnels in the world.
Brian Russell, project lead with HNTB, talked with a number of journalists about some of these features, which include a design built to withstand and remain water tight after a 9.0 earthquake, an escape corridor for motorists in the rare event of an emergency event, and advanced ventilation and fire suppression systems. In addition, there is an ability for tunnel operators to monitor the SR 99 tunnel 24 hours a day, seven days a week.
HNTB was also a sponsor of the Tunnel to Viaduct 8K Run/Walk, which provided thousands of Seattleites with the opportunity to preview the tunnel and say goodbye to the Alaskan Way Viaduct, which was built in the 1950s. Runners and walkers headed south on the tunnel’s upper deck and returned to the Seattle Center on the lower deck of the viaduct before entering the old Battery Street Tunnel and finishing the event.
In conjunction with the opening of the tunnel, Communiqué PR scheduled and facilitated interviews with Brian Russell and many of our local reporters. Below is a summary of the articles that resulted from these interviews.
1. Curbed, A Quick Guide to Seattle’s brand-new SR-99 tunnel, originally published, Jan. 31 but updated on Feb. 19, 2019
2. KOMO-TV News at 6 p.m., Seattle Squeeze: Tunnel Countdown, Feb. 1, 2019
3. KOMO-TV News at 4 p.m., Seattle Squeeze: Tunnel Countdown, Feb. 1, 2019
4. KOMO-TV Online News, How to stay prepared in the case of emergencies in the new SR-99 tunnel, Feb. 1, 2019
5. Seattle Business magazine, Here’s Why Seattle’s New SR 99 Tunnel Has no Downtown Exits, and Other Facts You May Not Know, Feb. 1, 2019
6. KIRO Radio, Feb. 1, 2019 – Jillian Raftery did an in-studio interview and Brian’s comments were shared on numerous broadcasts over the weekend.
7. Q13-TV, Mike McCarty interviewed Brian Russell. Coverage aired on Feb. 1.
8. Q13-TV, Colby Murdock did a live shot with Brian Russell.
9. KING 5-TV Weekend Morning News, Tunnel to Viaduct 8k Run/Walk, Feb. 2, 2019 – Live interview with Joyce Taylor and Steve Bunin
10. The Seattle Times, From fire sprinklers to surveillance cameras, the Highway 99 tunnel is loaded with safety features, Feb. 3, 2019
11. Emergency Management, From fire sprinklers to surveillance cameras, the Highway 99 tunnel is loaded with safety features, Feb. 3, 2019
Congratulations to the entire HNTB team, WSDOT, our local government officials, and local taxpayers for coming together to ensure we have one of the safest tunnels in the world. This infrastructure is making it easier and more efficient to get around our beautiful city.

When surveying Seattle’s tech landscape, the view can be both dizzying with opportunity and daunting with intimidation, as the list of industry titans is extensive and robust.
There are, of course, tech giants such as Microsoft, Amazon and Google. There are also countless ambitious and innovative startups with which to fend, such as Blue Origin, Moz, WhitePages and Zipwhip.
Surrounded by such strong competition, it can be easy for bootstrappers to fall by the wayside and get lost in the mix. Yet one former bootstrapper found a way to not only contend with the industry heavy-hitters but become its own market leader.
BitTitan, which specializes in cloud-migration services for managed service providers (MSPs) and IT professionals, is in its 12th year of operation. What began in CEO Geeman Yip’s basement has now grown into a multimillion-dollar company of roughly 200 employees. Its SaaS solution, MigrationWiz, has helped MSPs and IT pros move mailbox, document and public folders to the cloud for over 13 million end-users in 187 countries around the globe. Its IT services automation and management platform, MSPComplete, allows IT pros to streamline their service-delivery needs through one-click automation.
Few players in the cloud market have managed to offer such effective solutions in both the areas of migration and automation — yet BitTitan has tackled both. Its work led to BitTitan being deemed the Pacific Northwest’s “Next Tech Titan” by GeekWire in 2017 and recognized by the Bellevue Chamber of Commerce as its “Eastside Business of the Year” in 2018. Since October 2018, BitTitan has teamed with Communiqué PR to tell its story, share its expertise and release its latest developments.
In the last six months, BitTitan has strategically shared its market insight by contributing content and thought leadership pieces to trade publications across the tech and IT industry. Working with Communiqué PR from October through December of 2018, BitTitan was either published or received coverage 28 times in 21 different publications. In the first three months of 2019, BitTitan has either contributed content or received coverage 29 times in 27 publications.
Some notable contributions include Mark Kirstein contributing seven articles on cloud-migration predictions and trends to six publications, as well as BitTitan director of IT Brian Wilson contributing his article “Security Measures to Consider When Migrating to the Cloud” to Ping! Zine magazine. You can find links to these and other articles below:
2019 Predictions and Trends
- VM Blog, Surging cloud-to-cloud migrations with greater focus on governance and multi-cloud strategies, Jan. 2, 2019
- Cloud Tweaks, BitTitan Cloud Predictions and IT Migration Trends for 2019, Jan. 7, 2019
- Channel Partners, 5 Trends Channel Players Should Anticipate, Jan. 8, 2019
- Ping! Zine, Five Emerging Trends for MSPs and IT Pros in 2019, Jan. 25, 2019
- MSP Insights, 5 Cloud Trends MSPs Need To Be Considering, Feb. 5, 2019
Exec News and Features
- Channel Partners, BitTitan Hires IBM Veteran as Head of Global Sales, Dec. 12, 2018
- Puget Sound Business Journal, People on the Move: Tony Rummans, Jan. 4, 2019 (print & online)
- Bellevue Reporter, Local business news: Rummans becomes BitTitan VP, Jan. 18, 2019
- Seattle Business magazine, Daring Women Q&A: Pam Cory, Vice President of Global Marketing at BitTitan, Feb. 14, 2019
- Yahoo Finance, BitTitan Expands Presence in Australia to Meet Growing Demand, March 4, 2019
Migration and Security
- TechRadar Pro, Why Some Businesses Are Holding Off Their Cloud Migrations, Dec. 21, 2018
- MSP Insights, Data Migration: What To Know Before You Go, Feb. 14, 2019
- Ping! Zine, Security Measures to Consider When Migrating to the Cloud, Feb. 22, 2019
The results are encouraging, but the work is not done. BitTitan continues to innovate and find new and effective ways to help its customers migrate to the cloud. There is plenty more to come – stay tuned.